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Router update scam ongoing
So it’s been a year or two but I just recieved a call claiming to be from Comcast Xfinity from [Edited: "Personal Information"] saying my router failed to update and wanting to know if I made any changes. So I won’t get into where I work but this is a scam trying to get you to confirm information th
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Customer Service
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Router update scam
I received a call from someone posing as Comcast asking to help update my router. They were trying to gain access my computer by having me install ultraviewer so they could connect remotely. Watch out for this scam! Comcast, you should proactively warn your customers about such scams.
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Customer Service
Scam call for security update on my router. (possible data leak)
I received a call from "xfinity" from an unknown number this morning asking me to do a security update on my router. tried getting my to donwload ultraviewerPC (dead scam giveaway right there) but what I find troubling is that when I asked him to confirm he was comcast, he gave me my billing email,
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Customer Service
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Xfinity modem update scam phone call
Just got a call from a local number. It started off sounding odd but possibly legit and then started sounding a lot like a scam phone call. The guy claimed he was calling from xfinity and wanted to know how my modem was working. Said that the updates that were sent to it didn't work and asked me abo
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Customer Service
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Scam Call to Update Router
Scam call to update router I received a call today about updating my router from someone identifying themselves as being from Comcast/Xfinity . They said that they had been trying to send security updates to my router that were not going through and asked if I had reset my router lately. My caller I
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Customer Service
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router update scam
I just got a call from someone claiming to be with Comcast Xfinity saying they that there were pending updates to my router that needed to be installed. Seemed strange to me so I asked her to confirm my account which she did. As I was verifying it she hung up. Is was the correct account number so ei
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Customer Service
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Update Router Scam
I just got a call from a person claiming to be from Comcast and that my router needs to updated to 5G. (5G is for cell phones which was weird) The caller was not from the US and claimed that he work at a Comcast call center in the Philippines. (That seems weird too.) The man then wanted me to downlo
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Customer Service
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Scam call to update router
I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me
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Customer Service
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modem update scam
I just got a the same call. Someon claiming to be Xfinity saying they were having trouble updating my modem. Coincidentally, I changed the admin password on the modem yesterday. As soon as I questioned if they were really Xfinity they hung up on me. If you haven't changed your modem password I sugge
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Your Home Network
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xfinity phone call scam from local number
Just received a phone call scam where they said they were xfinity comcast and wanted to update our modem and discount our bill. Oh, all we had to do after the fake update to get our discounted $40 dollars off each month was send them $249.
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Home Phone Features
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scam calls
I received multiple scam calls from number [Edited: "Invalid Phone Number"] claiming to be xfinity. Has xfinity had a data breech? The scam caller is claiming to offer a promotion where a user would pay for 18 months upfront to the scammer.
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Customer Service
Scam emails
Is there a place I can submit possible scam emails to for verification?
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Customer Service
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Possible scam
I received a call from comcast from this number, [Edited: scam number], stating my 50% off is over and if i don't call back I will be charged doubled. Anne
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Customer Service
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Target scam
Attempted to scam through a partner ship with target abs wanted to pay $720 upfront with gift cards within 3 hours.
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Customer Service
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Report scam voicemail
I received a scam voicemail this morning. How/where do I forward it to xfinity?
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Customer Service
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Scam texts
I always report them to 7726 ! but that’s for Verizon. Does xfinity mobile have a way to report these scam texts or emails?
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Network
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Scam email
From You, I received what I believe is a scam Xfinity email saying that I am going to be charged $299 for an internet security plan, the email is from “billing helpdesk” and is signed “GeekS Tech Xfinity Inc”. Is this a scam? I know that the free Norton security ends in January but I did not sign up
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Customer Service
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Xfinity modem update scam phone call
I received a call a few minutes ago from a male with a heavy foreign accent claiming to be a technician calling from "Xfinity Comcast" about my account and my modem. There's nothing wrong with my account and modem, and before I could hang up, the call disconnected and the person did not call back. I
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Xfinity Stream Website
Scam
Had a call offering 50% off for 2 years if I paid first 6 months in advance with target gift csrss i knew it was a scam and hung up but want to make sure no weird payments were made to account as they knew a lot of my information. [Edited: "possible malicious number"] was the number that called me.
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Customer Service
