@user_y3jkft Hello! Thank you for reaching out to us here on our Community Forum. We would certainly recommend that you reach out to our Customer Security Assurance Team if you believe that your information was accessed without your permission or to report suspicious contacts made to you. Our CSA Team is here to protect you and ensure your information is kept private. You can reach them at (888)565-4329. Please give them a call and if you still need any assistance from us, please let us know.

Got a call from [Edited: "Personal Information"] . A man with an Indian accent called himself "Charles Matthew" He claimed to be from Xfinity. He stated that my modem is problematic since I have 20 computers attached to it. I had one. He wanted me to look at the modem and tell him about which lights are flashing. This was a warning clue since it is their modem and he should know what Xfinity modem I have.  He then wanted me to go to my computer browser and type "KW.S24.help" . That was his real goal.  Off coarse I didn't do that. Then I told him that I was suspicious and I was going to call Xfiinity and verify him and what he said. He hung up. 

Hello there @user_rcqx1k ! That definitely sounds like it was a scam call. I am glad you were savvy enough to know and appreciate you spreading the word! I wanted to also point out our great security and abuse reporting site here : https://internetsecurity.xfinity.com/help/report-abuse in case anyone may need it. There is a useful feature where we track known alerts as well! : https://internetsecurity.xfinity.com/help/alerts