Visitor
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1 Message
Xfinity modem update scam phone call
Just got a call from a local number. It started off sounding odd but possibly legit and then started sounding a lot like a scam phone call. The guy claimed he was calling from xfinity and wanted to know how my modem was working. Said that the updates that were sent to it didn't work and asked me about the lights and what was blinking on my modem. He also asked if i was having problems with my internet service (I'm not). He wanted me to connect my computer to their website. I hung up. The guy sounded like he was in a big call center and he had a non- native English speaker accent (sounded like he was from India or Pakistan).
MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
Those are all scam calls. They can now fake the ID shown on your phones.
I had one today. It faked my own Hospital service ID. Nothing any companies can do about it.
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user_305c95
Visitor
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1 Message
3 years ago
Received the same thing. They wanted me to download UlraViewer so they have access to my computer.
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user_5ab77e
Visitor
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1 Message
3 years ago
Received phone call from [Edited: "Personal Information"] from person with strong Indian accent. Saying that they wanted to update my TV receiver box software. Offered a $40/month saving for next 2 years through a special promotion. Went through some bogus steps of turning on and off TV, waited for 3 beeps, as they were supposedly checking the update. Then said they would need a security deposit of $299 to get this promotion. I then told him this was totally bogus scam and challenged him to identify himself. His reply, this is India! I hung up.
(edited)
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user_b83180
Visitor
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1 Message
3 years ago
I received the same call today. Glad I hung up when they asked me to type in an internet address.
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ftrevor
Visitor
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1 Message
3 years ago
Received this call today. I asked for a number that I could call to validate the information. He gave me a partial number and hung up.
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user_c7b874
Visitor
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2 Messages
3 years ago
I have received a similar phone call over the past three months from women and men seeking information about our modem. Sometimes, they are just confirming that the modem lights are blinking properly. Others, they say they are following up and would like to update the modem, would I please get to my computer and login. They almost had me... very benign requests until they get what they want.
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