Scam

user_v1rv5d Hi there! Thank you for sharing your expeirence and creating a post with us on our Xfinity Forums. I'm sorry to read that the increase from the promotion ending came as such a surprise. I have had so many vital emails that I've wanted accidentally sent to my spam folder. Even known invites for my son's friend's birthday parties. I know that our billing is processed about a month in advance which should help when a promotion is ending and the rates will increase. I'm sorry that this did not help alert you in time to make any needed changes to keep the cost low. I would love to dig into the account for us to see what options we have to reduce the cost and keep you with Xfinity. 

Can you please send us a direct message with your name and service address? I am happy to help out with any options we have. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message