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Scam

I Think there’s a few scammers inside Comcast Xfinity since they moved everything to India. Someone Changed my email password and got into my Emails and whomever did it could see right into my Account beforehand. The scamming is happening inside. Xfinity employees

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Alert to Scam

Here is a copy of an email scam I received -- 06/20/2022 -- I called Xfinity customer service and had them check my billing. And I tried to see if Xfinity wanted any of this false information.  Xfinity was totally not interested.  So, you are on your own.  Check and double check any

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21K

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Text Scam

I received a text from [Edited: "Personal Information"] on 10/19/2020 stating that I was eligible for up to 50% off my Xfinity bill. I unfortunately called the # back and he offered me a reduced monthly payment of $75 if I pay the next 7 months up front with Target gift cards totaling $525.  I

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220

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Scam call to update router

I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

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3.8K

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Install scam!

Set an appointment for today. The guy shows up and calls once. Didnt even take me a full 2 mins to get downstairs to let him in and by the time i was coming out he got in his van and drove off to the main st. I walked up to him and told him i was here and waiting for him and he gave me a nasty attit

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scam

I got this email today. It looks like a scam.     --------- Original Message --------- Subject: ⚠️ Please review the following information for accuracy:From: "XFINITY Connect" Date: 7/14/20 3:56 amTo: X10-07-20                           ⚠️

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2.9K

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Router update scam

I received a call from someone posing as Comcast asking to help update my router. They were trying to gain access my computer by having me install ultraviewer so they could connect remotely. Watch out for this scam! Comcast, you should proactively warn your customers about such scams.

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737

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Scam Call to Update Router

Scam call to update router I received a call today about updating my router from someone identifying themselves as being from Comcast/Xfinity . They said that they had been trying to send security updates to my router that were not going through and asked if I had reset my router lately. 

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Router update scam ongoing

So it’s been a year or two but I just recieved a call claiming to be from Comcast Xfinity from [Edited: "Personal Information"] saying my router failed to update and wanting to know if I made any changes.   So I won’t get into where I work but this is a scam trying to get you to co

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20

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Scam

I’ve already reported you to the BBB and the attorney General for NOT addressing the issue of sending threatening emails about losing your $10/mo discount if I don’t update my BILLING INFORMATION. I am a new subscriber. You have my info and yet I’m getting 1 email every 2 weeks.  Your action

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360

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Scam

Received email with attachment that indicates account past due. Haven't opened.  I think it's a scam. Do you want to take any action or should I just delete?

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58

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modem update scam

I just got a the same call. Someon claiming to be Xfinity saying they were having trouble updating my modem.  Coincidentally, I changed the admin password on the modem yesterday.  As soon as I questioned if they were really Xfinity they hung up on me.  If you haven't changed your mod

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416

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Official Solution

scam

I just received a call from [Edited: "Personal Information"] and was told there was possible wifi theft detected on my account and I should download anydesk.com so that software could be installed to prevent it. The scammers sent me what looked like a legitimate security code from Xfinity as proof

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@user_0ee65f​ They only thing I received was the run around by some guy with a heavy foreign accent. All he did was keep telling me it was something I was doing. I told him that the hundreds of people complaining on this forum of EXACTLY the same i

 to the conversation: 

Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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Trade-In Scam

I have been an XM customer for several years now. I had two lines with iPhone 12 Pros. I received a trade-in offer of $700 applied over 2 years toward a phone upgrade. I took the upgrade offer and mailed in both phones. The first phone was shipped, received, accepted and is being credited toward my

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81

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NO updates

In 97225. No Internet for 9 days! No update on site. No update in app. No update on the phone. MAKE COMCAST A UTILITY SO THEY HAVE TO SUPPORT THEIR CLIENTS FAIRLY!!

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61

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Update Router Scam

I just got a call from a person claiming to be from Comcast and that my router needs to updated to 5G. (5G is for cell phones which was weird)   The caller was not from the US and claimed that he work at a Comcast call center in the Philippines.  (That seems weird too.)   T

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10.4K

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router update scam

I just got a call from someone claiming to be with Comcast Xfinity saying they that there were pending updates to my router that needed to be installed. Seemed strange to me so I asked her to confirm my account which she did. As I was verifying it she hung up. Is was the correct account number so ei

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3.2K

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Scam Call

I just got a call from someone who claimed to be an Xfinity Internet Tech Support and tried to use the Ultranet website to gain access to one of my computers. They claimed my router needed to be updated and my upload speeds were too high! Everyone beware of such scams. They had my first name

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Scam with router

I had the same experience with someone identifying from Xfinity telling me the security updates were not going through. Gave me a code to place on my computer. When i told him i would take my modem into the store he hung up. Now i will not do anything through the phone with Xfinity not knowing if it

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