I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

I received a call from someone posing as Comcast asking to help update my router. They were trying to gain access my computer by having me install ultraviewer so they could connect remotely. Watch out for this scam! Comcast, you should proactively warn your customers about such scams.

I’ve already reported you to the BBB and the attorney General for NOT addressing the issue of sending threatening emails about losing your $10/mo discount if I don’t update my BILLING INFORMATION. I am a new subscriber. You have my info and yet I’m getting 1 email every 2 weeks.  Your action

I just got a the same call. Someon claiming to be Xfinity saying they were having trouble updating my modem.  Coincidentally, I changed the admin password on the modem yesterday.  As soon as I questioned if they were really Xfinity they hung up on me.  If you haven't changed your mod

I received a call to update my router. Before I realized what was going on. I allowed him to access my computer. He had all of my Comcast info. What should I be worried about? I shut off my WiFi to my computer. I am afraid of what he accessed. I changed my bank account password immediately! What els

I just received a phone call about giving me a new promotion from Comcast. I knew it was a scam as the number [Edited: "Personal Information"] is a non working number. I tried calling it on my other phone. Plus Xfinity sends a verification code before accessing my account. What baffles me is tha

Received a phone call the other day that looked like a scam number but I answered it because I thought I recognized the last 4 numbers. I had said hello 3 times and I was about to hang up when a Indian sounding guy started talking saying he was with Xfinity. He asked if my name was so and so and I s

[Edited: "Personal Information"] is a scam will ask you to call back at [Edited: "Personal Information"]

I just got a call from a person claiming to be from Comcast and that my router needs to updated to 5G. (5G is for cell phones which was weird)   The caller was not from the US and claimed that he work at a Comcast call center in the Philippines.  (That seems weird too.)   T

I was just connected with a live agent via chat on the app. We were discussing my flex box, and I believe she tried to scam me. She asked who I use for my phone service and what I pay a month. I told her, and she proceeded to explain that xfinity offers phone service and said she could get me “2 pla

I just got a call from someone claiming to be with Comcast Xfinity saying they that there were pending updates to my router that needed to be installed. Seemed strange to me so I asked her to confirm my account which she did. As I was verifying it she hung up. Is was the correct account number so ei

I Think there’s a few scammers inside Comcast Xfinity since they moved everything to India. Someone Changed my email password and got into my Emails and whomever did it could see right into my Account beforehand. The scamming is happening inside. Xfinity employees

Just got call that said I needed to reactivate my service. Since tv was on at the time I assumed it was a scam

They are a crock , I had internet for 2 weeks and paid for a upcoming Month and they shut my internet off and come at me with a crock of [Edited: "Language"] saying I owe $500!! In order for it to be turned on !! I’ve had internet for TWO WEEKS IN MY ENTIRE LIFE , I will NEVER go back to them they a

Here is a copy of an email scam I received -- 06/20/2022 -- I called Xfinity customer service and had them check my billing. And I tried to see if Xfinity wanted any of this false information.  Xfinity was totally not interested.  So, you are on your own.  Check and double check any

I searched up xfinity due to a wifi connection issue, and when I searched it up, there was the xfinity website (it was a sponsored scam website after further research) and a number for support. I called the number and it seemed legit and all like the typical xfinity line. A person comes on the line

Beware of a scam going around. You get a phone call that has a caller ID of MICHIGAN CALL and when you answer it there is what sounds like a pre-recorded message from Comcast / Xfinity giving you menu options right away for different offers. One of which is to reduce your cable bill . You are then c

Just wanted to put it out there that the scam calls from comcast are still going on. Receive a call that they would cut my payment for two years if I paid them up front 10 month worth in a target gift card. Then when I question paying with a gift card they said they would also gift me a 100 visa gif

On Monday night 12/12/2022, my internet service was disconnected for few hours due to plan maintenance. I did not know at the time, and I called customer service. I talked to a male customer service, he did not say what his name is He asked me to pay the bill which is on autopay and there is a me

I started a chat on Dec. 4 because I had just had throat surgery and couldn’t call, nor go to the store. My 2-year Internet promotion of 65 was expiring and I wanted to stay at same rate. Long story short, 4 and a half hours later and 5 people later…. Because I kept asking for someone else as these