Visitor
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1 Message
scam or not
I received the following email. Along with this, I can't access my email on my phone but can on my computer. Is this a scam and how do I unblock my email?
---------- Original Message ----------From: メfinity Service <[Edited: "Email Address"]>To: "support@xfinitymobile.com" <support@xfinitymobile.com>Date: 04/08/2025 10:35 AM EDTSubject: ✅Important Update message from メfinity © 2025XFlNlTY
You have new Important readable message. We wanted to get in touch and let you know about some changes we’re making to our systems. We’re working hard in the background to minimize the impact to you, and wanted to reassure you that by updating our systems your current services will not be interrupted.We urge you to act fast and update your portal today to avoid service interruption. We will be in touch with further information well ahead of time, and if you need to do anything else, we’ll work with you to make the process as easy as possible for you. Kindly click on the button below to update your voice portal today.CLlCK AND UPDATE PORTAL NOW.Please do not reply to this message. Mail sent to this address cannot be answered.Thank you for your time and cooperation.
Webmail Customer Service.Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
© 2025 Com:cast. All rights reserved.
All trademarks are the property of their respective owners.
BruceW
Gold Problem Solver
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26.3K Messages
2 days ago
Such messages are almost always phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update" our email accounts. This message is most likely an attempt to steal your login and financial information.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "How do I report ..." links on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Andyr1
Gold Problem Solver
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8K Messages
2 days ago
The goofy broken English is the main giveaway it is a scam. "CLICK AND UPDATE PORTAL NOW"????
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Andyr1
Gold Problem Solver
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8K Messages
2 days ago
Forgot to add they are using special characters for the X, to try and get past SPAM filters. That is yet another giveaway. And why is the From address hidden?
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XfinityAirelle
Official Employee
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2.5K Messages
3 hours ago
Thanks for checking in with us—that email definitely raises some red flags, and it’s smart that you paused before clicking anything. Based on the details you shared, this is a phishing attempt and not a legitimate message from Xfinity.
There are a few clear signs that give it away:
The sender’s name and email look suspicious and misspelled (like “メfinity” instead of “Xfinity”).
It uses odd grammar and formatting (like “CLlCK AND UPDATE PORTAL NOW.” with a capital "L" instead of an "I").
It asks you to take urgent action through a button, which is a common phishing tactic.
The footer looks like it’s trying to mimic a real Comcast message but is full of inconsistencies.
So please don’t click on anything in that email. If you already did, definitely run a scan on your device and update your email password just to be safe.
Now, about your email access on your phone—that might be a totally separate issue. Try these quick steps to get back in:
Remove the email account from your phone’s email app.
Restart your phone.
Re-add the email account using the correct settings for Xfinity email (IMAP settings can be found here).
If you're still having trouble, you can always use the Xfinity Connect webmail on your browser at connect.xfinity.com, or reach out to our support team here on the forum.
We’ve got your back—thanks again for staying vigilant! Let us know if you need help with anything else.
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