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Free International Calls to Israel and Ukraine Extended
**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini
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Home Phone Service & Equipment
Scam using official Xfinity number
I received a call from official Xfinity phone number. The caller claimed he is from Xfinity technical department and said my home IP address has been hacked. He use netstat command to prove my IP address has been hacked and asked me to download Anydesk from Xfinity Web site to remotely control my la
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Customer Service
I want to cancel my internet service on March 28th 2026 end of my contract
I want to cancel my internet service on March 28th 2026 end of my contract
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Customer Service
Video Issues since outage on Feb 6, 2026
MS Teams has been unable to run video since we have an outage for service performance issue on Feb 6, 2026 . I have also noticed intermittent delay on streaming TV since this date. It appears that not all performance issues were addressed on that day. Since we both work from home, video having to be
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Your Home Network
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New Xfinity Forum Official Employee Indicators
We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an updated Official Employ
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Announcements
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
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Customer Service
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public access channel?
Where did the Public Access Channel go?
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Channels and Programming
Change public IP
Hi, I’m having privacy/security concerns and would like my public IP address refreshed or reassigned. Is that possible?
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Your Home Network
Public hotspot outage
The public WiFi near clipper ship lane in east Boston is not working and I'm not sure who to report it to. thanks!
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Customer Service
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Official Notification Email Address [Edited]
Can you give me the email address the official notification will come from? I received an email from "New [Edited: "possible malicious email"] saying that my email will be discontinuing if I do not reply by August 07,2025, the emailed was dated today. Looks like spam.
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Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
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Sign-In and Account Management
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Xfinitywifi for public use
Xfinitywifi for public use is not allowing my fire stick to connect
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Xfinity Stream Website
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Public IP address
My speeds are fine and the internet is stable. The problem is my public ip is showing that I’m somewhere in jersey while I’m actually in Washington state. That’s causing my game to connect me to a server on the other side of the country which gives me a high ping. There are servers in Portland and o
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Your Home Network
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Official Xfinity Live chat Agent Scam
I tried getting help from the official Xfinity chat assistant but after a while they sent me a link to another website for me to enter my SSN and DOB in exchange for a free ipad. Unbelievable that Xfinity is outsourcing there work to Indian companies who are trying to scam you.
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Customer Service
@gh3782 We ask that users please avoid sending direct messages before being requested to do so by an employee. Sending an Unsolicited message will result in a delayed response, as moderator intervention is required to create a ticket and route your r
Delayed Delivery
I had selected the option to have my equipment delivered at a delayed date, but I am getting notifications saying that it will be delivered sooner than the delayed date. If that's the case, will my equipment be ordered earlier than it should be?
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First. Check their site here for official info on any possible local outages; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
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Internet
Why is my internet off?
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