Public hotspot outage

The public WiFi near clipper ship lane in east Boston is not working and I'm not sure who to report it to.
thanks!

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XfinityDilary

Official Employee

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2.7K Messages

4 hours ago

Thanks for posting on our Community Forums for assistance, user_shfaag. We'd like to help with the hotspot concern. Have you checked our Xfinity App to see if there's an interuption reported near the hotspot? You can check the service status by visiting us online HERE.

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user_shfaag

Visitor

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2 Messages

Yes, I have, and there are no reported outages, but that doesn't change the fact that it's still not working, so I figured I'd try to report it.

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3 hours ago

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XfinityDilary

Official Employee

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2.7K Messages

Thanks for checking and for reporting it! user_shfaag. I'd like to troubleshoot further on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 hours ago

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Customer Service

user_shfaag

Public hotspot outage

XfinityDilary

user_shfaag

XfinityDilary

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