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Wednesday, April 16th, 2025 1:50 AM

laptop can't get internet AGAIN

need help getting internet back on!!!  computer

2 Messages

14 days ago

i hate this stupid company!!!!

Official Employee

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1.7K Messages

Thank you for reaching out to us here @user_2ruo7n. Is the computer the only device that you are having a connection issue with? Are all of your other devices connected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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110.1K Messages

14 days ago

First. Check their site here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Expert

 • 

110.1K Messages

12 days ago

@user_2ruo7n 

Were you able to find any outage info on that site or in the app ?

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