Visitor
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3 Messages
Video Issues since outage on Feb 6, 2026
MS Teams has been unable to run video since we have an outage for service performance issue on Feb 6, 2026 . I have also noticed intermittent delay on streaming TV since this date. It appears that not all performance issues were addressed on that day. Since we both work from home, video having to be turned off during meetings is quite inconvenient as well as streaming delays.
XfinityJohnG
Official Employee
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2.5K Messages
2 hours ago
Thank you for reaching out to us here. I will be happy to take a look at any issues with your service from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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