1 Message
Delayed Delivery
I had selected the option to have my equipment delivered at a delayed date, but I am getting notifications saying that it will be delivered sooner than the delayed date. If that's the case, will my equipment be ordered earlier than it should be?
XfinityPeterH
Official Employee
•
2.7K Messages
2 years ago
@gh3782
We ask that users please avoid sending direct messages before being requested to do so by an employee. Sending an Unsolicited message will result in a delayed response, as moderator intervention is required to create a ticket and route your request, or there is a chance your message may be lost due to the number of mentions we receive daily. Unsolicited messages may not be addressed over the weekend or Holidays due to scheduling.
Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. Community Specialists will provide official support 7-days a week between the hours of 6:00am - 12:00am Eastern Time. After these times, it may take longer to get an official response.
Bear in mind that after 5 days of no response your ticket will close, and you will need to submit a new post for a new ticket. To comply with account security and privacy policies, you may be required to reauthenticate your account. To expedite your request, we recommend having your account information handy.
The goal of our community is to work together, so staying as public as possible, when situationally appropriate, may help users other than yourself. As our team supports Twitter, Facebook, Xfinity Forums, and Reddit, we ask that users refrain from creating duplicate requests on any of our supported platforms, as it can create confusion.
Thank you for your understanding and following our guidelines.
Since you have already sent us a direct message we will continue with you there.
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