Visitor
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6 Messages
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I only see older incentives. There is no record of the $200 Mastercard related to the January 30, 2026 activation.
I have received conflicting information from Xfinity representatives. A chat agent informed me that I am not eligible because the offer is allegedly limited to business customers. However, the promotional email I received does not state any business-only requirement. In addition, the local Xfinity Store agent who assisted with adding the new lines confirmed that I am eligible for the offer.
I am looking for clarification on whether my account is eligible for this promotion and, if so, when the incentive should appear in the tracker or be issued.
XfinityRaul
Official Employee
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2.7K Messages
2 months ago
@user_qh9b52 Thank you for making us aware you haven't received the promotional gift card for adding those 2 lines. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_vggfzb
Visitor
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2 Messages
7 hours ago
I also was promised the promotional gift card and whenever I use the chat feature, I’m told oh our apologies. You’ll have it within seven days one time it was 30 days one time it was tomorrow after the final date came. I reached out the day prior, just to ensure that I could expect it and they said absolutely the day came and went. I have received nothing when I called in. I was literally laughed at and mocked when the alleged supervisor said there was no such promotion. There would be no transferring me to the loyalty or retention department. They hung up on me. I have called back and talked to somebody who then said I needed to send in my final billing statements for my previous carrier because the gift card was only for paying off my old devices ? as we did not bring our own devices we got new ones financed so none of that was true it was it was this same promo mentioned above for the Adding two additional lines this was done mid January 2026. I am beyond offended the way that I was treated and the fact that they don’t even know what the promotion is or act like they know what the promotion is or is there anyone willing to help me when we actually ported in several lines and got a new watch and iPad with lines totaling eight lines and I’ve been a customer for over 20 years and have been treated like garbage about this so if anybody has had any luck with getting their gift card, can you please let me know what steps you took to get there because I am at a loss and ready to just cancel Xfinity altogether because I can’t get the same answer out of two people that work there and when I go back to the store and ask for help that I purchased the phones through, they tell me to call customer service someone please help !!
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Again
Expert
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33.9K Messages
3 hours ago
*All gift cards require a 90 waiting period before being issued, which could take anywhere from a few days to a few weeks after the 90 days.
Always read the details in the offer; some are for new customers only.
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