Official Xfinity Live chat Agent Scam

user_6gdhe5 I appreciate you posting on our Community Forums and for bringing this to our attention. It's certainly not the experience I would want for anyone, and my team can gather your feedback and research the employee information for our leadership to investigate further. So we can discuss your account securely, please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

user_6gdhe5, I'm so glad we were able to work together and get all of your concerns addressed after reviewing your account together. Have a great rest of your Sunday!