Xfinity site

How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?

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XfinityKassie

Official Employee

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2.2K Messages

2 hours ago

@user_pjvsov Good morning! We appreciate you taking the time to reach out for assistance through our Xfinity Forums Community. That can definitely be frustrating when you are trying to make your payment. I'm here to help you get this ironed out. Are you the Primary user on the account? Can you please share any troubleshooting steps you have already tried as well? This will give me an idea on where to pick up with a solution.

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user_pjvsov

Visitor

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4 Messages

Thank you for your response. There was no other troubleshooting options other than to try a different browser (Edge). However, it had the same problem. The site just keep spinning with that message of "we're on it". I have to change my payment option today as I just confirmed with a Rep on the phone. Also I will not use google or Chrome.

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44 minutes ago

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XfinityDena

Official Employee

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3.9K Messages

@user_pjvsov Our site works best with Chrome. Are you able to use the link: https://www.xfinity.com/bill-pay to pay your bill?

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38 minutes ago

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user_pjvsov

Xfinity site

XfinityKassie

user_pjvsov

XfinityDena

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