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actually it looks like your name does not show up - only JohnB
Need customer support to file complaint and get resolution
I have been given the run around from your chat agents, your telephone agents and your in store customer service reps, I need to speak with someone directly at a supervisor level to file a complaint and get a resolution on my account
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The best thing to do is change your services. Xfinity does not care.
Help I really need it.
For three days I have been promised an outside line tech would come between 8am and 8pm. For three days it hasn't happened. All neighbors have services. But they ran knew lines and simple just never completed the tap to my house. 3 weeks now my kids have missed their education. Someone please help m
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No coax cable outlet
Our apartment does not have a coax cable outlet to install our router.
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Customer Service
Help with business email
Authentication error for [Edited: "Personal Information"] no longer accepted or does not work
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We may all need to find a different service. Their app does not work and is not a substitute.
xFi site "going away"?
I see this when I login to the xFi website: "The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play." That's a terrible idea! W
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Actually not always true. Xfinity does not have leases on ALL Verizon towers. Verizon is great where I live but Xfinity is really poor.
Poor network
I had moved my service from AT&T to Xfinity with AT&T unlocked phone ( Iphone X )But I'm experiencing very bad connection to the network. Could someone tell me how to fix this issue ?
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@user_5h8ife Not really but I’ve narrowed it down. It happens only on my iPad, not on the iPhone. What does that suggest?
Email loading very slowly.
For the past few weeks my Xfinity email (IMAP) has taken forever to load on my iPad. Not the mailbox itself but the individual emails. Upon opening an email it takes almost 2 minutes for the contents to load. This happened after I updated my iPad to the latest IOS. Suggestions?
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... Is this a legit offer or It's almost certainly a scam. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RECENT&q=scam. The scammers will have a great deal of info, and the calls sound like
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is quali
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@XfinityJoshuaE Thanks for the response. I understand that bundling features provides a discount and that is definitely appreciated, but I don't understand how I would end up paying more money now then when I also had your modem. I am fine paying
Why does it cost more for unlimited data when I have my own modem compared to using an Xfinity modem?
I was paying for a plan that provided unlimited internet data. I recently replaced my Xfinity modem with my own modem. When the salesperson at the Xfinity store took the modem back and told me he would change my account to remove the monthly billing for the modem, I was never told my unlimited data
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Xfinity rewards not working, of course...why would it?
Why would Xfinity send an email to customers "Summer of Movies" only with Xfinity rewards to their Xfinity rewards cusotmers with a "Your fist movie is here! Can you guess what it is?" Then it provides a link that states "sign in to redeem." You click the link and it does nothing. Just sits ther
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Customer Service
Thanks for the suggestion but that does not work. On the XR15 remote, pressing A gets me to Setup. Pressing A+D does nothing. Pressing D alone does nothing. And even when I get to setup I still don't have a way of searching for the correct code ex
Anthem MRX 500 Remote Code
I have an Anthem MRX 500 A/V box and would like to set it up on the X15 Remote. Does anyone know what code I might use? If I could just get On/Off, Volume and Mute I would be happy.
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I want to enable a second router (so that my older laptop can connect and use the internet)
I'd like to add my OLD router (dlink) as a secondary access -- I have a laptop that does NOT connect to the new xfinity router I have -- I was told that is because it has a newer protocol that my older laptop does NOT work with. That laptop DOES work with the older router, so I'd like to set that u
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Your Home Network
Thank you for letting us know you are waiting for a response. It would appear there may be an issue preventing the direct messages we have sent from being received. No worries, I resent the direct message going over the other promotional options avai
Why has my internet fee increased so d without warning?
My WiFi bill has increased by over 25% and I am no longer paying a competitive rate. Has there been an announced increase in pay or is this an error? I will look to change WiFi company if this is not rectified.
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I completely understand the frustrations, @user_mnlucl! We appreciate you bringing this to our attention, with the change to the fees beginning 1/14/2025, have you had a new bill cycle since that date? It typically will appear within 1-2 cycles for t
Where do I find the credit for the cancellation of regional sports fee?
I'm still being billed $19
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It's not browser, device, or OS specific. It does it on all platforms.
Eero not recognized as home WiFi network when attempting to stream TV
I have an Eero mesh WiFi network that is behind an owned Netgear CM2050V MODEM. Literally EVERYTHING works on the WiFi network EXCEPT that I can't stream Xfinity TV channels on the Xfinity web site because Xfinity thinks that I'm NOT on my home WiFi network! This began happening after the "10G" upgr
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Yes, I have done these things and it does not make a difference.
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Articles
I have had the same issue. Port forwarding does not resolve the problem.
PS5 issues with Wifi connection
Not sure if anyone is encountering this but yesterday is the first time i played the PS5 in a month or so, it was going good until 5 minutes goes by and my wifi loses IP and says on my PS5 "ps5 network settings lost", i go ahead and do a test conenction and it validates the IP and says im online, pl
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LOL. This does not recover the recordings that just vanish. Come on man
DVR recording disappearing without being deleted and DVR is at 63%
The problem I’m having is recordings are disappearing off my DVR without being deleted. They do not show up in the deleted file. First call to Xfinity, the agent was able to read back to me the titles of the missing programs and said she would reinstate them in an hour. She didn’t and the problem co
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Apparently this sight does not like the word chat. It eliminated "chat" twice.
What happened to the old Home Page?!?!?! The new Discovery Hub [Edited]!!!
Hate the new Discovery Hub. Too many sign in requests. The old Home Page had news, entertainment, all that stuff wrapped into one. Will be changing Home Page to news.google.com. Are you trying to get rid of customers?
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I have the same problem. The link with the code does not work.
user_8px1vg
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7 months ago
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Virtual prepaid Mastercard link not working
Hi there, The link to redeem my virtual prepaid gift card is not working. I’ve tried using multiple different browsers but it is still not responding. Is there any way to fix this? https://xfinity.myprepaidcenter.com/redeem?ecode=
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