2 Messages
PS5 issues with Wifi connection
Not sure if anyone is encountering this but yesterday is the first time i played the PS5 in a month or so, it was going good until 5 minutes goes by and my wifi loses IP and says on my PS5 "ps5 network settings lost", i go ahead and do a test conenction and it validates the IP and says im online, play for another 5 minutes and same thing happens (thus went on for the next 3-4 hours until i gave up for the night). Ive done multiple things on the PS5 thinking it was their issues as in refresh network settings, add/remove ssid, went to go restart the xfinity gateway/cable modem a couple of times, same thing is occuring. I took a deep dive into the issue today as i am a network engineer and logged into the my rented xfinity gateway/cable modem and first thing i did is look for the mac of the device and went to the adavnced settings to the logs, i found out this connection was changing ports every 5-10 minutes in logs yesterday and continuing to do it today, I would love for someone to reach out to me on this because now im convinced its on Xfinity side and not Playstation hardware/network.
Confusedmilo
2 Messages
8 months ago
Been having this horrible problem for a few weeks now. Its incredibly frustrating. It's something with there newer routers. My brother has there last model and has no issues but mine gives constant issues which is the newest model.
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XfinityBillie
Official Employee
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2.5K Messages
8 months ago
@user_du9f7v Thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration for this to happen while gaming. Have you tried setting up port forwarding for the PS5 to see if that resolves the issue? You can click here to view how to set that up.
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user_fcu2vf
2 Messages
7 months ago
I have been having the same issue and no, rebooting doesn’t help. I can’t get a human on the phone. How do I fix this?!
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Asd5
Visitor
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1 Message
7 months ago
I have had the same issue. Port forwarding does not resolve the problem.
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Squirrel_Brain
5 Messages
7 months ago
I have been having spotty connection issues along with NAT type failure and I have my own router. It just randomly started happening this past weekend. I use a LAN cable and have tried resetting both my router and the ps5 multiple times and port forwarding. It seems like it has problems connecting to the internet. Then when I finally get it to work it will have problems connecting to game servers. The only only thing I did that made it somewhat work was changing the DNS to cloudfare but even then the NAT type will fail after a bit. Its really frustrating and I have no idea why this just randomly started happening.
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user_9pr7ug
1 Message
3 months ago
I’ve been having the same issue for about two months now on my PS5 and all Amazon/Alexa devices. Xfinity has been no help at all; even scheduling to send a tech and then Xfinity cancelled the appointment the day before and did not give a reason and I couldn’t get anyone on the phone to explain.
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Squirrel_Brain
5 Messages
3 months ago
My Ps5 struggles to connect to the internet and after repeatedly trying it finally will. Sometimes I have to forget my network and re-enter it. When it finally connects it often has a NAT type failure. So in order for me to get that to work I have to change it the DNS to cloud fare (1.1.1.1 and 1.0.0.1) and that will get it to work for a little bit but it will soon go back to connection problems. Sometimes it will connect to the internet but I still will have to try over and over after starting a game to login to thier online servers. Other times it just doesn't connect at all. Then I have to start the process I mentioned at the beginning all over again. This just seemed to start happening randomly. I've had Xfinity for about 3(ish) months and haven't had any problems until now. I do have a Netgear modem/router but it has been working fine until now. This is what I have tried to no avail:
-set up port forwarding
-reset router (over and over)
-reset ps5 from safe mode
-tried rebuilding database on ps5
-tried switching back and forth between LAN and WiFi
I know it's Xfinity connection because I connect my phones hotspot(Tmobile) to the PS and it works just fine. All my other devices seem to be working fine. At times they do seem a little slow but they are working. I have no idea what to do. This is one of the main things I use my internet for.
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