1 Message
Ps5 wifi/ethernet LAN not working
I've been having a lot of connection problems with my Ps5. At first the internet was having some minor problems, but then after an extended period of time not playing on it, it suddenly dipped out on me, only coming back on for very short periods of time (Like 5 minutes). The xfinity "Xfi" app dashboard says that the the device is connected and the Ps5 is fully up to date with it's software. The internet for other devices is fine.
Recently we tried looking further into the network issues and the Ps5 keeps saying “Can't connect to the internet. Your internet service provider or your router might be preventing your PS5 from connecting to the internet.". It also kept acting as if im using hotel wifi and asks for authentication on the network, even though its LAN.
We've tried practically everything. We've factory reset the Ps5 and the router, we directly connected the Ps5 ethernet to the wall instead of a the ethernet port. We don't use an exclusively IPv6 address either.
Please help
XfinityAmira
Official Employee
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3.8K Messages
10 months ago
Hello @user_267j7s! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and as an avid gamer myself (also on the PS5), I absolutely understand your concerns. I do apologize for any inconvenience or frustration this has caused you. Rest assured, my team is here to help and would be more than happy to further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_w47qx6
2 Messages
10 months ago
Were you able to fix this issue? I have the exact same problem.
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user_8zkbxa
4 Messages
6 months ago
I’m having the same issue, hasn’t been able to start an online lobby for any game in 11 days. Never had this issue before. All other devices in the household work fine. I used wifi and switched to Ethernet and still, nothing. Did a system reset on the ps5 and router
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EG
Expert
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106.9K Messages
6 months ago
@user_8zkbxa
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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