xFi site "going away"?

@Hemingray42​ seeing how my app says my gateway is offline and website sees it up and running fine right now I can only use the website to access everything 

Same. Terrible idea and ridiculous for a web services provider to be unable to run a webpage. If they want to snoop on phones that's fine for customers who opt in. But, requiring customers to install sketchy phone apps that support only 2 OSs shouldn't be a requirement for managing internet access that's applicable to all devices. 

If they're provide internet service for my computer they should have a website that's accessible using my computer.

@nav_816cb7​ I agree, it's an awfully bad change.

@nav_816cb7​ I completely agree with you, the only reason i use the xfi site is to manage my port forwarding. There is no way in hell im going to use a phone to manage a network

We're sorry you feel this way, @user_xib047. We'd hate to see you go! We love to hear positive feedback on how we can make things better for our customers. Please use this link to provide a suggestion and your reasons why you feel this site will be beneficial for you and others moving forward. Sometimes providing this type of feedback can help determine the changes that we will make to ensure our customers experience is one of the best. I hope this helps. 

I usually print remittance notices for my records that I receive through my email account. 

How am I to do this using the app?

You can take screenshot of the application and save the picture file for your records. 

I could, but I also print out a hardcopy for my records which now is going to be difficult.

The screen of my phone is a lot smaller than that of my computer; this is a bad idea!

@user_xib047​ I agree. 

@XfinityCassandra​ 

I disagree.  This website has this forum.  The phone app doesn't.  I can easily navigate and switch windows, because it's a laptop screen, not a tiny phone screen.  There's no value added to customers experience by you taking away the tools we've been using, especially just when it's getting fully functional.  Please tell whoever thinks this is a good idea to rethink it.

Regards,

[Edit: Personal Information]

I'd be happy to pass along your feedback about this change, thank you for letting us know!

Please do. This is a terrible idea. I want connectivity on all my devices, not just on the devices xfinity tells me I can have it

@XfinityCassandra​ I don't know who gave you the idea that using the phone app was the best way to access your modem when it clearly is not the case. I barely ever use my phone. What about the customers who only have flip phones like me? I don't use apps I use my pc. Wish I would of known this before I passed my first month of service and locked into the contract.

this is stupid! And...I can't even find the [Edited: "Language"] xfi app on my iphone app store!!!   VERY BAD!!!!!!!!!!!!

@MTK408​ FYI - I am not affiliated with Xfinity.  I had the same problem as one who pays for and uses two DVR boxes with service to the second for extra storage.  The issue is hard to explain and it went on for about 6 months.  Every time someone would restore the recording service to our second box someone else removed it.  The fix was to have them start over; delete the grandfathered plan and give us the current equivalent; the price did not change.  Xfinity systems did not allow the old three-tier plan to function properly because the double box setup was not an automatic component.  This was a glitch and the workaround did the trick (for now!)

@MTK408​

We know mobile apps aren't an equivalent to an xFi website and accommodate only 2 platforms, so less usability to substantially fewer users than the existing solution - a website available to any device with a browser.

This is classic sleazy business 101 - they are poised to sell you the solution to the problem of their creation... to sell you phones and phone service in addition to that internet service that magically increases in price every time you look away. 

They know this will anger people and even cause some to leave, but they'll still benefit by driving business to their mobile sales unit. 

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@llllynch1​ Thanks for the link.  I put my original comment in the "form".  Who knows, he may actually care what we all think.

@dlemory  You're welcome.  I am considering sending him the copy of my 1.5 hour chat to see what a customer experiences when they have a simple and general question.

@llllynch1​ Thanks for the link. I sent Tom a message. However, thinking that Xfinity cares is a fool's errand I believe. I honestly believe that they could get messages from EVERY customer they have, and they would still do whatever they want. They just do not care. I was one of their biggest fans. It seemed they had changed the atmosphere they had when they were listed as one of the most hated corporations in the U.S. It seemed that they actually cared. However, now it looks like they want to go back their old ways. Unfortunately, there is nothing anyone can do about it. Sad Really. 

@llllynch1​ I totally agree. I am retired and still haven't gotten a "smart phone". I am not interested in using an "app" to be able to deal with my xfinity internet service, they make it impossible for folks like me to enjoy what services I pay a high price for. Xfinity does not appear to care, and they make it a hassle. Seems like they truly do not care.

@llllynch1​ I tried to use the form several times. It appears to be disabled.

@jlk1988 Hello and thank you for reaching out. I am so sorry to hear about this negative experience you are having with your Xfinity services, this is of course never the experience we want for you, or any other loyal, valued member of our Xfinity family. I would be more than happy to help in any way I can. To continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityChristopher​ Why not simply report here that you'll advocate for your customers and work internally to retain the xFi website instead of asking @jlk1988 to do a bunch of homework.

We want a resolution that's positive for ourselves and other customers, not an invitation to fill out forms. 

@user_81392a​ Here's what the people who answer such questions say:

"Decisions like this are never easy to make since there are will always be some users who are affected by any adjustment to services. However, before the decision was finalized, we completed a thorough review of the website, including number of users actively using the site versus the app and a variety of other details. Based on our complete review, we made the decision to retire the website and continue providing these features via our Xfinity app."

In other words, it increases profit, eliminates employees, and customers just have to take it.

That is a great question!
We've made this change because we've made many of the same features on functions that are available via the website, all inclusive on our awesome Xfinity Application available on both Android and Apple products! 
Feel free to check out the following link to view some of the cool features offered, as well as the links to download the application as well!
https://comca.st/3MeC3k8

@XfinityChelseaA​  The app does not offer the same features, such as a chat option when one's problem is not available from your Xfinity assistant list.  Using an app on a tiny phone is cumbersome and ineffective. It prevents those of us who do not see well from being able to read and navigate.  Unless your customers have a smartphone they are out of luck. You diminish assistance for a large portion of your customers.  Please do not assume that an app works for all of us.

We really appreciate your feedback. We will continue to improve and make changes for the best. Thank you for letting us know the issues regarding this change. If you have any questions regarding your services or account please let us know so we can help right awsy. 

@XfinityChelseaA​  I don't have a smart phone though and don't want one.  I'm very confused about this.  Will I still be able to access my email from my laptop?  I work on my laptop, not a tiny phone.

Hi, I understand you have service issues. We can look into your concern. Please send us a private message so we can assist. 

Though my TV, internet, and phone services eventually returned, the app was useless in trying to determine the problem. It did not give me personalized information or an auction to customize my question. I need to be able to use a website and not a poorly designed app.

Xfinity Ahsley: this is not a personal concern: this is clearly an issue for many people, and isn't going to be fixed by a tech support person. It's an Xfinity corporate policy issue.

@user_c1a519​You make an excellent point.