Visitor
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6 Messages
DVR recording disappearing without being deleted and DVR is at 63%
The problem I’m having is recordings are disappearing off my DVR without being deleted. They do not show up in the deleted file. First call to Xfinity, the agent was able to read back to me the titles of the missing programs and said she would reinstate them in an hour. She didn’t and the problem continued. Next agent said a Streaming app would solve the problem. It didn’t and the problem continued. I’ll jump to the end where a tech came to the house, the sixth person from Xfinity I’ve dealt with so far. He swapped out the box and immediately I lost 14 more recordings. He assured me the recordings would load shortly. They never did and it's been over a week. So, the problem continues.
Xfinity can’t offer any solutions so I’m appealing to my fellow customers. If you have had the same or similar problem, I’d be interest to know what you did about it even if you didn’t have a successful outcome.
At this rate in a few months, I’ll have no recordings left and the problem have will solved itself, so to speak.
Thanks.
skintime
Contributor
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262 Messages
6 months ago
Happens to me all the time and has been happening for years. I have about 80 recordings so sometimes I don't notice but just recently I noticed Woodstock and Godfather II both disappeared and they weren't even close to being my oldest ones. Waited forever for a chance to record Woodstock too, and it disappeared in less than a year. Also a few old fights that I recorded off ESPN not long ago vanished recently. Like I said, it has been happening for years and there have been plenty of threads about it and nothing has been done and I suppose nothing will be done. Part of the deal I guess so we have to live with it.
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XfinityOrlandoM
Official Employee
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352 Messages
6 months ago
@verison
This link https://comca.st/3PIfvdm has great information on how to recover missing recordings, and this link https://comca.st/3aRe79r is helpful in regards storage and how to keep you recordings
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XfinityOrlandoM
Official Employee
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352 Messages
6 months ago
@verison
This link https://comca.st/3v4uEhc; has great information on how to recover missing recordings, and this link https://comca.st/3csYiX1; is helpful in regards storage and how to keep you recordings
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user_83052c
Visitor
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1 Message
3 months ago
I’ve been having the same problem for about 6 months. I finally called xfinity about this earlier today. I customer service rep, told me that I can only record 6 programs in one day. If there are more then 6 programs recorded in one day some will be automatically deleted!
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user_505af5
Visitor
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1 Message
2 months ago
This has recently twice happened to us where recordings are dissapearing from our DVR which is no where near full capacity so there was no reason for the recordings to suddenly dissapear. I'm not referring to this as "deleted" because the recordings were not actually deleted, we went to watch them and they were no longer there. My wife has had some of these recordings for several years but now they are gone and she's not happy and she has several more still on there that she's now worried about losing. Our HOA community is an Xfnity bulk service customer and I will recommend that we not renew that contract when it's up in 2024 unless this is resolved soon. Recordings and content should not be removed from your customers DVR without their approval as we are paying for that equipment and services. Note that our DVR record options are set to "Save - Until Space is needed" so since my DVR is only at 35% full, space was clearly not needed and that is the only reason that a recording sould automatically dissapear from the list of recordings. Please resolve this bug / issue as soon as possible!
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user_547666
Visitor
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1 Message
1 month ago
My name is Dane [Edited: "Personal Information"] ( [Edited: "Personal Information"]) I have just experienced missing recordings.
Most of my recorded shows are no longer visible on the TV connected to the X1 box. However, they are all visible when I connect to my account on my laptop (stream). Please advise.
(edited)
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Janet617
Visitor
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1 Message
29 days ago
Same here….not cool Xfinity….not cool at all!
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user_6885f7
Visitor
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1 Message
4 days ago
I'm having the exact same problem. Have been reporting this issue for over 2 years, and had the DVR swapped out twice. Shows and movies just disappear (not deleted by me), even though I've never maxed out the storage space. I've had escalated tickets, but I've never had anyone call me back. I call back to check on the ticket, and they have no record of it, too. So frustrating, especially when each time I call Comcast, it's a minimum of a 2-hr call with people who keep going through the same troubleshooting steps, to no avail. Somebody at a higher level needs to get involved to get this issue resolved, as many of us are having the same experience. At least I'm relieved to know I'm not the only one.
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