DVR recording disappearing without being deleted and DVR is at 63%
The problem I’m having is recordings are disappearing off my DVR without being deleted. They do not show up in the deleted file. First call to Xfinity, the agent was able to read back to me the titles of the missing programs and said she would reinstate them in an hour. She didn’t and the problem continued. Next agent said a Streaming app would solve the problem. It didn’t and the problem continued. I’ll jump to the end where a tech came to the house, the sixth person from Xfinity I’ve dealt with so far. He swapped out the box and immediately I lost 14 more recordings. He assured me the recordings would load shortly. They never did and it's been over a week. So, the problem continues.
Xfinity can’t offer any solutions so I’m appealing to my fellow customers. If you have had the same or similar problem, I’d be interest to know what you did about it even if you didn’t have a successful outcome.
At this rate in a few months, I’ll have no recordings left and the problem have will solved itself, so to speak.