Xfinity rewards not working, of course...why would it?

@XfinityRyanE​ I got an email asking me to mark this as resolved. It’s not resolved so I’m not marking it resolved. As you may note from others experiencing the same issue - possibly fix the link. Please let me know when you’ve resolved this. Thank you. 

@SureB - Thank you for your reply. Some customers are currently unable to access the Xfinity Rewards page. Please know that we're aware of the issue and working to resolve it. We appreciate your understanding.

@XfinitySara​ 

I see that you acknowledged that the Xfinity Rewards page is not working.  I can't get mine to work and have lost the current rewards since it's past the date of July 23, 2023.  The Free movie, Sonic The Hedgehog movie.  I'm just disappointed that I spent time yesterday working with tech support via texting and you already know that you have an existing problem.   I also called and talked to a live person and they didn't say anything about the existing problem.  Will we be notified when the Xfinity Rewards page is working?

Hello @Blossom96. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

@XfinityThomasB​ I'm sorry but the instructions for the Click the "Peer to peer chat" icon message are confusing.  Can't find the Click the "Peer to peer chat" icon or the Click the "New message" (pencil and paper) icon.  Is it possible for you to send a link?  

@garysterzel Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear that you're not able to redeem your Xfinity Reward. Can you please send us a Private Message with your full name and address? We can certainly look into this further. Here are instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

Perhaps Xfinity should repair the link. There are several people reporting the same issue. I can send you all this stuff and I'll get the same answer as try to open in another link. Clear your cache. Clear your cookies. Disable your pop ups. All who have complained about this non-working link have done all of these steps. Fix the link.

It's like being stuck on a continuous loop. Even getting alerts via email, one has to sign in over and over, despite clicking the box that says "keep me signed in."

Something is wrong. The link DOES NOT WORK. Stop offering customers things that you (in the general sense of you being Xfinity) that do not work. I sincerely don't understand the end game here. Either offer it or don't, but don't send your customers an email stating "hey you've got Xfinity rewards, click this link, to get your free movie!" and then the link not working. No other app or company does this. The links work. Xfinity should be able to figure this out without making customers jump through endless hoops. You get one "expert" then another one takes over and you tell the "expert" the same thing over and over and over and over. Perhaps work on communication and fixing your broken, non-working links or just stop sending emails to customers telling them they can get something and then making it impossible for them to get these silly non-working "reward." Thank you.

@SureB​ Xfinity offered it's rewards members movies. Yet, no matter what I do, I am unable to sign into rewards to claim them. Don't give me Browser, Cache, Computer, etc..... I have tried everything. From what I can see, it's not just me and Xfinity won't acknowledge that it's a problem. I am requesting that Xfinity repair their issue and extend the offers. I was looking at watching the Mission Impossible offering that expires today. Live up to your word, or cut your exorbitant prices. You charge world class prices and offer subpar services.

SureB, we both know that Xfinity is unable to make their own system work. It's too hard to coordinate the worldwide employees to remedy the issue. It appears that they just don't care!

@giifijfifjjfjfj​ 

Hi, not sure why it won't work. What works beautifully is the charging part. If you purchase or rent something, that goes through without a hitch! Xfinity giving a customer a "reward" or anything else -- not so much -- that process is extremely difficult.

I think they (Xfinity) know that people will finally just give up, so why make the "rewards" link work? I cannot understand why this continues to be an issue but as long as customer accept this they will keep doing it. Perhaps in the future, there will more more options because if I treated customers this way, it would not be good.

Hope your reward link will work in the future, but I wouldn't count on it.