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user_1zg8iu
1st Topic

3 Messages

Thursday, August 29th, 2024 6:36 PM

Closed

Need customer support to file complaint and get resolution

I have been given the run around from your chat agents, your telephone agents and your in store customer service reps, I need to speak with someone directly at a supervisor level to file a complaint and get a resolution on my account

Question

 • 

Updated 

8 months ago

28

1

0

XfinityJohnG

Official Employee

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1.7K Messages

8 months ago

Thank you for reaching out to our team here @user_1zg8iu. That is certainly not the experience we would like you to have, and I will be happy to escalate any issue from here for you. Could you send me a direct message with the full name and complete address for your service?

3

0

user_1zg8iu

3 Messages

I just sent you a direct message

8 months ago

0

user_1zg8iu

3 Messages

actually it looks like your name does not show up - only JohnB

8 months ago

0

Again

Expert

 • 

31.5K Messages

@user_1zg8iu​ 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

8 months ago

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