1 Message
Virtual prepaid Mastercard link not working
Hi there,
The link to redeem my virtual prepaid gift card is not working. I’ve tried using multiple different browsers but it is still not responding. Is there any way to fix this?
1 Message
Hi there,
The link to redeem my virtual prepaid gift card is not working. I’ve tried using multiple different browsers but it is still not responding. Is there any way to fix this?
XfinityRaul
Official Employee
•
1.6K Messages
3 months ago
@user_gzmv7f I'm sorry to hear the link isn't working for you. I gave it a try and it worked for me. Have you tried clearing out your cache and cookies? How about using a different device, have you tried that? Go ahead and try using this link instead and see if this one works https://xfinity.myprepaidcenter.com/home.
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user_zlvnqx
2 Messages
2 months ago
I am having the same issue. I called the help number in the Xfinity gift card email, but the system doesn't recognize my card.
As for the link to the website, I've tried a couple of different browsers, cleared my cache and tried different devices. They all say the website is not secure and doesn't allow me to continue. The only option is a blue refresh button which brings back the same message. I've also tried turning any type of blockers off on my browsers.
1
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user_f1w2oq
1 Message
2 months ago
I ran into the same problem, (I usually use Firefox as my browser). Tried the link in Edge and everything worked fine.
2
user_zlvnqx
2 Messages
2 months ago
I was able to go to the website that activates the card after turning off my wifi. I was using my phone and computer at home, after I turned off the wifi the website loaded.
0
user_w6nhcd
1 Message
1 month ago
I've had the same problem with Safari not connecting to the site saying it's an unsecured site. I've asked Xfinity for assistance but haven't received a reply yet. I've tried all the fixes to open the email but none of them worked.
1
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user_8px1vg
1 Message
1 month ago
I have the same problem. The link with the code does not work.
1
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QuincyB
New Poster
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2 Messages
19 days ago
Unfortunately I have run into the problems as everyone else. Stupid way to have this for us Veterans. A simpler solution would have been to mailed out Mastercards to use. Nice gesture but a train wreck execution. Been a customer since 2008. This is another reason of many that I am about ready to dump xfinity.
1
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Carlosd147
1 Message
1 day ago
Any updates on this? I'm having the same issue!
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