Hello, I am dealing with a very annoying issue of the Xfinity XG1V4 K Cable Box resetting itself to a Video resolution to 480p even after going into the Video Preferences and setting the resoltion to 2160p (Best Available). The configuration I am using is the XG1V4 connected to a Marantz receiver (M

I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was on the phone with a technician for several hours and unable to hook it up ourselfs. The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. I

I was watching a show on Peacock. When I tried to exit Peacock and go back to CBS I got oops unfortunately this feature is not working. I can change the tv channels. But the oops message stays on my screen. The only thing I can watch is ondemand. Do not tell me to check my cables and restart my box.

On my desktop, I like to access the forums recent posts to see what people are posting. I don't go to HOME and pick a forum topic to look at, but go to https://forums.xfinity.com/t5/forums/recentpostspage/post-type/thread/page/1. I don't remember how I found that link but apparently stumbled on it a

I’m feel very undervalued as a loyal customer. Promos for existing customers are worth pennies. I have repeatedly signed contracts over the years, but once they end, Xfinity raises the prices and offers very meager discounts. New customers are offered heavily discounted services. Why is that? Why no

I have an Arris T25 cable modem, which is DOCSIS 3.1 32x8. My download plan and speed is 800 Mbps. My upload speed is 23 Mbps. Is that the plan’s limitation?

When "My Account" is selected on the Xfinity page, three dots appear on the page suggesting that the page is loading. The site then signs me out of my account after about 10 seconds. I am able to log in and navigate the Xfinity site, I'm just not able to access "My Account" to see my billing and oth

I switched my Master bedroom and den cable box names?

Hi need a tech to come home my house to repair my slow internet. I will pay the fee.

This the second time this has occurred in the past month. The Guide shows MeTV Channel 209 lineup, but the programs for Antenna TV Channel 208 are listed—for example at 7:30pm Ch209 shows Barney Miller and CH208 shows The Andy Griffith Show—they should be reversed. When I click on Ch208 (The Andy Gr

Is there a way to locate what device a movie was purchased by? I have the date it was purchased but I do not know what device on my account was used to purchase it.

I briefly had a Flex box, and while I had it I signed up for Peacock Premium. I would like to cancel that subscription, so that I can sign up for a different service from Peacock. Peacock says that my account can only be managed via Xfinity, their hands are tied. The instructions on Xfinity say that

Two months ago I redeemed my reward for free Peacock Premium. I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer. I am still getting billed for Peacock. Spoke to countless customer service reps and no one is able to rectify this. I get promises of

Hoping everyone is well. Looking for a setting in Moto G that may be preventing authentication of the device inside xfinity account for live streaming. 3 rd party cookies are permitted in the device, for example. Thank you.

I moved last weekend and in advance let Xfinity know my new address. Address is correct on my account. I have 2 Apple TV’s. Different versions. And neither of them work for Xfinity stream at the new house. I have the same router Same Wi-Fi name I have deleted the Xfinity stream app. And rebooted rou

I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process. I have a S21 Ultra 5g & she has a regular s21 5g. Neither phone can connect to th

I recently had an outage. The outage was relatively brief - one day (if that is short) but I had to get a new cable put in (I had a temporary cable). I had alot of follow up that needed to be done to get the cable installed. The ticket was closed - comcast said that it had been run, when that did no

Attempts to access this address come up unsucessful. Trying to access modem settings to change password.

Does anyone know if Xfinity will allow multicast on either x1 or the stream app?

Good Morning! I will try to make this brief but it is difficult. I noticed on my bill that a $13.00 service discount I had would be expiring on 5-13. I called on 4-15 to see if there was a way to retain that savings or anything else available. I finally got a person Yenique in Jamaica. She was polit