Visitor
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10 Messages
Credit for outage
I recently had an outage. The outage was relatively brief - one day (if that is short) but I had to get a new cable put in (I had a temporary cable). I had alot of follow up that needed to be done to get the cable installed. The ticket was closed - comcast said that it had been run, when that did not actually happen. I had to make over a dozen calls, to comcast and then to the cabling contractor - and the process took a month. The "automatic credit" application gave me a credit of $5. I feel that this is an inadequate amount due to the length of time, and also the amount of time that I needed to spend. How can I apply for a larger credit?
Accepted Solution
XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
@user_ew86h2 Thanks for creating a post on our Community Forums. I'm sorry to hear that you were without services for so long, and we can certainly review the account for further credit. The credit application will only see any reported interruptions to assess, but we can see a bit more to help out. Would you please send our team a direct message with your full name and full address?
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