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user_h8ikf9
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Thursday, February 20th, 2025 7:46 PM

oops unfortunately this feature is not working.

I was watching a show on Peacock. When I tried to exit Peacock and go back to CBS I got oops unfortunately this feature is not working. I can change the tv channels. But the oops message stays on my screen. The only thing I can watch is ondemand. Do not tell me to check my cables and restart my box. I have done that 3 times. Nothing seems to be working. 

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1 month ago

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Accepted Solution

user_gsgew7

3 Messages

2 months ago

ask the xfinity assistant to do a refresh and after about 10-20 mins the oops message goes away . 

Note: This comment was created from a merged conversation originally titled oops message

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user_h8ikf9

2 Messages

@user_gsgew7​ I did ask them. After being on hold for 45 minutes before I got to talk to an actual person. I was told they could not locate my box. They did send me a new box which I received yesterday. But I already had my tv working before the box arrived. Guess there really wasn't anything wrong with the original box. But hey I did get a new box out of it. The only problem is after installing the new box and activating it yesterday. I got the opps message again this morning. At least this time my tv did work fine after rebooting everything. I hope they get this issue fixed soon. I pay 350.00 a month for cable. I'm leaning more and more to cutting the cord every day!

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2 months ago

0

Briankr

3 Messages

2 months ago

Same thing for me.  Most of the afternoon 

5

user_ahjemb

4 Messages

Turn the tv box off and then back on. There is a button on the front. This worked for me. 

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2 months ago

user_gemh0m

1 Message

This worked for me. Thanks!

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2 months ago

0

user_0uq2tc

1 Message

This worked for me too! So there wasn’t really any engineers hard at work? Glad I found this discussion board, very helpful. 😊

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2 months ago

0

user_ke5x8l

1 Message

@user_ahjemb​ This worked! Thx.

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2 months ago

XfinityDilary

Official Employee

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2.1K Messages

 

Briankr Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. I see some of our users recommended steps to get this resolved. Did those work for you? Or are you still experiencing the issue? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_12fc4l

3 Messages

2 months ago

Same problem!

Oops this feature is not working.

Cannot see picture.

Cannot view anything but can hear voice from tv channel.

No picture though.

I pay 271 dollars a month to Comcast

4

user_12fc4l

3 Messages

I can see the guide, choose a channel, click on the channel but cannot see a picture.

Only

Oops...

Unfortunately this feature is not working.

Our engineers ar we working hard.....

No television picture.

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2 months ago

KW72311

5 Messages

Have you tried the customer service chat thing? I just did it, had the bots send a reset to the box and the picture came back (sound was never out)

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2 months ago

0

18downthemiddle

New Poster

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4 Messages

@KW72311​ I'm sick and tired of trying to communicate with bots. 

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2 months ago

0

XfinityEricB

Official Employee

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2.1K Messages

 

18downthemiddle We are live agents here that are able to assist. What are you reaching out about that you need help with?

 

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2 months ago

0

user_12fc4l

3 Messages

2 months ago

When will this get resolved?

Out all afternoon at our house

4

user_gsgew7

3 Messages

same here .. woke up this morning and the message is still their

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2 months ago

0

XfinityDilary

Official Employee

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2.1K Messages

 

Hey there! user_12fc4l. Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. Is the issue still present? What troubleshooting steps have you taken so far? Did you uninstall and reinstall the app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

batman62

Regular Visitor

 • 

4 Messages

I’m having the same problem right now 

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1 month ago

0

XfinityAmandaB

Official Employee

 • 

2K Messages

 

batman62 Thank you for letting us know you are also having issue with the OOPS error. Were you able to use the Xfinity assistant to request a refresh as mentioned above? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

0

user_mcoll23

2 Messages

2 months ago

Same here, for hours now. Getting the error for most apps and sometimes channels but for some reason Netflix and YouTube are working, and sometimes recorded movies. Restarting router and boxes did not help. 

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XfinityMarcus

Official Employee

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1.4K Messages

user_mcoll23 thank you for using the Community Forums page to reach out regarding the errors you have come across. How long has this issue been prevalent for you?

I am an Official Xfinity Employee.
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2 months ago

0

user_doofb8

1 Message

2 months ago

Me too.  what's going on?  For as much as we pay every month to Comcast, this is unacceptable!  Please FIX it immediately!

3

user_0wx2lv

4 Messages

I’m sure we will get the same response “please make sure cables are tight“

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2 months ago

XfinityShawn

Official Employee

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1.4K Messages

 

user_doofb8 Are you seeing a service interruption by any chance from the Xfinity app? 

 

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2 months ago

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XfinityBrianH

Official Employee

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1.2K Messages

 

user_0wx2lv Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 months ago

0

user_2925e5

1 Message

2 months ago

I get this message on the main tv, but bedroom tv/box working fine. Is there a reset button??

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KW72311

5 Messages

@user_2925e5​ just did the customer service chat - had them (comcast) send a reset to the box and got the picture back 

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2 months ago

XfinityShawn

Official Employee

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1.4K Messages

 

user_2925e5 Are you still seeing this error? 

 

I am an Official Xfinity Employee.
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2 months ago

0

user_nlgk2w

3 Messages

2 months ago

Same thing is happening to me.

Location Aurora Colorado 

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0

user_nlgk2w

3 Messages

2 months ago

Same thing here.

Location Aurora Colorado. 

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user_0wx2lv

4 Messages

Pennsylvania. Same issue

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2 months ago

0

bambooway

Regular Visitor

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6 Messages

Same here Pennsylvania 

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2 months ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

bambooway We can try sending some signals to your box to see if this helps. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_0wx2lv

4 Messages

2 months ago

Same here. Having this issue as well. Glad I’m not the only one. Just started this morning.  I tried rebooting and it still doesn’t help. If you are able to come up with a resolution, let me know. 

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user_0wx2lv

4 Messages

2 months ago

Same here. Having this issue as well. I tried rebooting and nothing worked. If you come up with a resolution, let me know. Clearly it’s some kind of issue nationwide. 

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KW72311

5 Messages

I did the customer service chat thing. Got them to send a reset to the box and it seemed to fix the issue at least I now have picture AND sound

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2 months ago

0

user_ahjemb

4 Messages

@user_0wx2lv​ I just turned the tv box off then back on (button on the front) and that fixed it. 

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2 months ago

0

user_fh8mtj

3 Messages

2 months ago

Same issue!! Tried resetting box, restarting modem etc. Nothing works. 

1

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user_fh8mtj

3 Messages

League City, Texas here 

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2 months ago

0

KW72311

5 Messages

2 months ago

Same here. Indiana for locality

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user_d5dc0r

1 Message

2 months ago

We’re having the same issue since the afternoon here in Maryland.  And I bet Xfinity won’t reimburse us for this lack of service!

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XfinityJeniece

Official Employee

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3K Messages

Hey there, user_d5dc0r, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your Peacock account. We are here to help. Are you having this issue with all shows on Peacock? Have you tried any troubleshooting?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_ahjemb

4 Messages

2 months ago

I had the same issues others here are reporting. I turned off the tv box with the button on the front and turned it back on. This seems to have fixed the problem. 

4

0

user_nlgk2w

3 Messages

This just worked for me as well. 

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2 months ago

0

user_fh8mtj

3 Messages

This worked the first time. Now it’s happening again. 

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2 months ago

0

XfinityMarcus

Official Employee

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1.4K Messages

user_nlgk2w I appreciate you sharing your experience testing this solution to resolve the issue, so that others can hopefully have the same results.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, user_fh8mtj, thanks for reaching out through Xfinity Forums regarding your Peacock connection. Is this the only app you are having issues with? Are you having issues with specific channels or with all channels? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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