Up until just recently I have been able to select Xfinity on Demand (with the genuine menu that includes news, sports, movies, networks, etc., as tabs at the top of the menu screen) using my original LG smart-tv (2017 model) remote by selecting XDM1 from the Guide menu.  Now when I select that chann

I tried signing up for service and due to a website error, I ended up with two different account IDs. I contacted customer service to tell them I need one canceled and was assured that the "extra" account would be invalid. However, dig safe (811) was scheduled twice, I had two appointments scheduled

I have a new XB6 Gateway. I need more than 2 ethernet ports.  I have been told that you can plug a 5 or 8 port switch into one of the ethernet ports on the back of the XB6.  Is there any configuration needed on the Gateway or switch?  Does DHCP need to be configured manually? Any Tip

I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process.  I have a S21 Ultra 5g & she has a regular s21 5g.  Neither phone

I have had this problem on the app for 8 months or so. The LAFF channel displays content for the BOUNCE channel. I look at the BOUNCE channel and the content is correct. This happens on every platform that I use the Xfinity streaming app on i.e. Roku, Ipad, Android. I have contacted customer service

Is it possible to upgrade my tv package by just adding channels and not having to exchange equipment? I’d like to just keep the boxes I have since they were just oinstalled a couple of months ago. Thanks!

does anyone realize that a customer support number for mobile services is not available on the site? I had to find it using a Google search. 😫

Today I got an email from Comcast telling me that starting in Febrary I will no longer be getting paper bills. I want paper bills and DO NOT want paperless. I understand that this saves Comcast money and eliminates several jobs and other efficiencies for them. So I see the attraction for them. But f

Is there a possible way that you can delete your account and make a new one

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

My Setup: xFi Advanced Gateway = XB6 (ARRIS TG3482G)Main X1 TV Box = ARRIS XG1v4Bedroom 1 = Arris Xi6 Connected WirelesslyBedroom 2 = Arris Xi6 Connected through EthernetHere's my issue: The Xi6 devices within my two bedrooms are horrible for Live or Recorded TV. This has been going on for a long ti

Our business phone has been spoofed and people are calling us saying they received a call from our number when we didn't make the calls. Spent almost 2 hours on the phone with Support and I was transferred 4 times. No one really understood the problem. Xfinity support is horrible, you can barely he

My agreement is over and i'm unable to change my plan online. When selecting change plan it takes me to a page to contact xfinity.

If so, how did you do it? Thanks!

Are there any connectivity gurus out there? I can’t get either on my satellite boxes to connect. I’ve spent over 4 hours on the phone with Comcast sending signal after signal with no joy. See this document for details... if this forum allows me to paste a link:https://documentcloud.adobe.com/link

Anyone else having issues with the Tubi app on X1?  The app loads, but is frozen and unresponsive to the remote after loading.

I'm looking for a Flyers remote skin. I went to the local xfinity store ans they said they heard you can get it online. I can't find it. Any thoughts?

Hello Customer Service- My electrician is asking for our underground cable to be marked by a Comcast technician. How do I submit a work order for this? Thanks!

Hello guys I'm new to this can anyone explain what this is for

Phones have been paid off in full for 6months to a year, will not unlock them. Was told several times that it will be unlocked! Phones should unlock automatically within 48 hrs after paid in full! Terrible business how are they doing their customers this way! Trapping them. I will go to corporate!