Visitor
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3 Messages
Marking Underground Cable
Hello Customer Service-
My electrician is asking for our underground cable to be marked by a Comcast technician. How do I submit a work order for this?
Thanks!
Visitor
•
3 Messages
Hello Customer Service-
My electrician is asking for our underground cable to be marked by a Comcast technician. How do I submit a work order for this?
Thanks!
Accepted Solution
XfinityChristina
Official Employee
•
923 Messages
4 years ago
Hi, @user_f8f0a4. We'd be happy to see what needs to be done to get that line marked. Shouldn't be a problem. We'll just need you to send us a direct message with your name and address in full, please!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://comca.st/3ypgs1O
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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CCDevin
Problem Solver
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735 Messages
4 years ago
@user_f8f0a4
Thanks again for your time to work with us! While we don’t have the equipment to mark lines, I am glad that 811 was able to assist you and get this set up to be marked for you. If ever you need any support, please don’t hesitate to reach out to us. We are here 24/7 and eager to help 😊. Take care!
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