Frequent Visitor
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5 Messages
Recent notice of manditory paperless billing
Today I got an email from Comcast telling me that starting in Febrary I will no longer be getting paper bills. I want paper bills and DO NOT want paperless. I understand that this saves Comcast money and eliminates several jobs and other efficiencies for them. So I see the attraction for them. But for me there are no upsides. I still do antiquated things like balance my checkbook.
Will I be able to cancel my comcast contract with no penalties due to this unacceptable change in my service?
How can I continue to receive a paper bill?
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@6961343
We continue to enhance the billing experience to make it easier for customers to access and stay informed about billing information through digital options like My Account
Moving our existing customers to Paperless Billing provides a more standardized experience to our customers and supports our efforts to provide customers a better, digital billing experience.
Benefits of Paperless Billing
How will I get my bill?
We’ll send you a reminder email each month letting you know your bill is now available. This message will show you the amount due and the due date, along with a link to My Account so you can see billing details. You can also sign up for text reminders in your My Account settings.
What if I don’t see the email you sent me about my bill?
We’ll send the email to the email address you used to set up your Xfinity ID. You’ll also be able to view billing information through the Xfinity app, online at My Account, with the Xfinity My Account app or on your X1 device.
Why are you auto-enrolling me in Paperless Billing?
We understand that billing changes can be uncomfortable and will be sure to explain this change, so you know what to expect. We’re continuing our efforts to give customers digital options, and most customers enjoy the added convenience of Paperless Billing. Starting Feb. 10-15, 2021, you’ll stop receiving a paper bill when we move you to Paperless Billing. However, you’ll still be able to view and pay your bill anywhere using My Account, and we’ll send you an email when your bill is ready so you can review it before it’s due.
Does this affect my payment method?
No. If you’re already in enrolled in automatic payments, we will still charge your preferred payment method on your due date. If you haven’t set up automatic payments, you’ll still be able to pay your bill just like you do today: online, over the phone, in person or by mail.
Having a paper bill is important to me – no exceptions.
I understand your concern about having a paper bill. If you’d like to go back to a paper bill in the future, the option will be available. It’s easy to turn off Paperless Billing using the Xfinity My Account app or on your X1 device.
I want to opt out of this change now, and not in February.
I hear your concern about waiting to opt out. We will send you additional reminders as we get closer to Feb. 15, 2021, so that you stay informed about this change. If you’d still like to go back to a paper bill in February, you can easily change your preferences using My Account or on your X1 device.
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user_5ddfd1
Visitor
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1 Message
4 years ago
I’m a very good person! I just have a limited income and I’m scared of your company! I’m scared I’m going to get into something and it’s going to cost too much and I won’t be able to pay the bill! That’s why I need to know what I’m paying every month. Again I am not good on the Internet at all it took three hours this morning to try to negotiate a price and the person I was talking to pass me on to someone else!
and they couldn’t help me either!
sincerely,
[Edited: "Personal Information"]
I am at work right now pushing a vacuum cleaner, pushing a broom and a mop that’s how I make my living!
if I was smarter than that I wouldn’t be doing this!
(edited)
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user_4d2862
Visitor
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2 Messages
4 years ago
Comcast switched us to paperless without our knowledge , no follow up statements to remind us to pay and so we did not pay since January. I spent three and a half hours troubleshooting my interned problem only to get a message on my computer saying account past due and your internet is turned off. Pay your Bill online. Sure how do I do that with no internet? I spoke with a friend and she had the same problem. Paperless and No emails of statements or balance due. I checked for past statementswhen the service went on. Unbelievable poor poor customer service. Unfortunately we are stuck with Comcast as the town I live in has a contract with them.
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user_348d88
Visitor
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5 Messages
4 years ago
When the rules change isn’t the contract void?
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user_c9af3d
Visitor
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2 Messages
4 years ago
We recently quit email service for my father due his dementia. He no longer knows how to work his computer. So, of course, he got no paper bill, which we rely on, and now not only got charged a late fee, BUT HIS CABLE WAS SHUT OFF!!
Comncast, you SUCK!!
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