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Hello, @shipper50 are you able to let us know if the speed you’re getting is with a wireless connection? What speed do you get directly connected to the modem with an Ethernet cable?
internet speed is half what it should be
I pay for 400 mbps internet and today am getting less than 100. xfinity support ran tests and find nothing?
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WPA3
This morning I noticed the "Weak Security" alert on my iPhone (ios 14.1). I spent some time reading articles and threads in this community, and I've tried many of the fixes I found. I've used the xFinity app to try changing my security settings, but WPA2 was the best I could find. I also restarted m
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Your Home Network
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Why am I being blocked from getting to my bank's website?
The site is blocked - for both wired and wireless computers/phones www.becu.org. When I try to report it, I am told that it's not a valid website. Please help!
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Your Home Network
I have used the dual wan mode with the router and achieved the same 1400 Mbps wired, but with with a different modem, yes I wish the router had a 2.5 g port for wan and lan
New Motorola MT8733 listed
I have seen that there is a new Motorola MT8733 listed on the Motorola site, also on other sites for sale, currently $409. It's DOCSIS 3.1, supports up to 2.5Gbps, has 4 Ethernet ports (one is a 2.5Gb port), 2 phone lines, and WiFi 6. I'm currently using a Netgear CM600 with Extreme Pro 800/900 and
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Internet in Detached Structure
I have a second coaxial line from the street at the house, and a conduit pathway to the detached structure. One of those coaxial lines is my internet access in the house. Can I extend the second line into the detached structure and install a modem and router out there? Or would it be better to run a
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Your Home Network
@user_3u5j4v The configurations are a bit our of our scope since the devices are able to connect to the network and operate correctly. Is the computer itself wireless on the home network or hard-wired to the eeros?
Windows XP Multiplayer Connectivity
I am having trouble playing multiplayer over the internet with two Windows XP SP3 computers, in that they are not connecting up to start the games. I can ping the host laptop with the host's firewall down. The host machine is connected to a Xfinity modem that is in bridge mode. The other laptop to m
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@nalexis13, hi there. Are you getting the same error and is it happening over WiFi but not Ethernet? If so, can you try pinging the server and comparing results between a wireless connection and a wired one?
File upload issues on WiFi
Big files will not upload on WiFi. Works fine when connected via Ethernet. XB8
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DNS leak. hsd1.il.comcast.net shows up as a search domain
I am trying to manually set my own DNS servers in System Preferences. However, it seems like the router is not honoring my computer's DNS servers and instead is using some sort of Comcast DNS server. (I am using https://dnsleaktest.com/ to check.) I think this is because hsd1.il.comcast.net is showi
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Your Home Network
Thank you for reaching out to us @gregw1! A rented Xfinity Wireless Gateway is needed to set up an Xi6. If you have Flex services, you can use the Flex box with a personal modem.
Xi6 and mb7621
It is possible to set up the Xfinity wireless cable box (xi6) with a Motorola MB7621 docsis 3.0 cable modem? If so, please let me know how. If not, please advice which model I should buy. Thanks!
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@user_6b203e can you try forgetting your wireless connection and try again? Also, you are going to want to make sure all of your software and firmware is up to date. Please, consult the Manufacturer (Espon) for specific errors.
MAC address filtering
Since apparently I can't call for help (when did that start?), I'll try this here. My printer stopped in the middle of printing and lost WiFi connection. I restarted the printer and the modem, ran diagnostic and it's popping up with a fail in MAC address filtering. This happened with my last printer
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Thanks for clarifying, @user_9d1a8e. Are you experiencing the same issue if you test the wireless connection? Have you tried swapping the ethernet cables to see if that makes any difference? We want to rule out any faulty wires as well.
Slow uploads usually 150kbps
My download speeds are usually pretty decent but my upload speeds are horrible especially after upgrading the my modems both xfinity by the way. Tried everything from upgrading cables to resetting modem several times nothing helps. Could it be the modem by any chance?
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Greetings, @user_d9416f! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the issues you are having with your wireless internet connection. We know how important it is to have a reliable connec
Only Some Devices Have Internet Connection
Ever since purchasing my Xfinity Gateway, only some devices in our house connect to the internet. They all seem to connect to the Gateway but only 5-6 actually have an internet connection. ie, my personal laptop has always had an outstanding internet connection, as have our smart TV's and Apple TV's
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@EG Xfinity was not able to fix the problem. I talked to advanced technical support and they were unable to do anything. It turns out that the new gateway/modem was developed leaving older technology such as laptops, wireless cards, etc. out in the
Wireless computers won't connect
After installing my new gateway, my wireless computers say they can't connect to the Internet with advanced security enabled.
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Correct, if you want a phone line with us, you would connect to it via the modem. You would need a coaxial connection on the 'main box' if you want live TV. The other TV boxes in the home can be either our wireless TV boxes, or smaller coax conne
New Construction
Hello. I understand that you will respond to me directly from Customer Service in the New Construction department. I need to know what services xfinity provides in establishing an internet/TV streaming connection in our new home. Does my electrician need to install the coaxial cable and where? Does
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In store pickup
Hello, if I order pick up for my modem/wifi router equipment. Can I go to any Xfinity store to pick up?
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Customer Service
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Add 2 routers to xfinity xb7
Hello, I am trying to add 2 routers to xfinity xb7. The two routers are ac68u(s) and they are in aimesh. I want the xb7 to be the primary and the others two just secondary. How do I do that? - Thanks much.
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Your Home Network
P.S. When you do this you probably will not be able to use the switch ports on the Xfinity router so you will need to have only a single point connection to the Xfinity router and thus the internet.
Same issue. VPN disconnects from WiFi on work computer
Hello, iv have had the same issue posted on this thread. My VPN constantly disconnects when working on my computer…. I notice this because I only need to connect to the von when working on my work computers the connection is very strong (600mbps or more) and IT has determined it is not the VPN after
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The xCam2 was not designed to operate in Wired mode. It was designed to be paired using Bluetooth and operate in Wireless Mode using WiFi - so the Y-adapter is not supported with this model.
Can Xfinity Home Security Touchscreen use a home WiFi network for the "security" network?
I currently have an Arris TG1682G Xfinity Gateway in bridge mode to a home router/WiFi network. The TG1682G also maintains the typical Xfinity "private" security WiFi network w/touchscreen and older XCam cameras (not XCam2). Forgetting about XCam for a second, I understand I can move the touchscreen
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Hey there, @chamiltoc. Thank you for creating this post. We can definitely look into issues that are specific to your situation. Just to make sure, are you connected directly to the gateway or via wireless connection?
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Network intermittently dropping/extremely slow speeds when downloading large files
I regularly download large files (from steam, computer games) and when downloading at the relatively high expected speeds (I have 1gb/s internet) every few minutes the internet speed will drop to 0 and my windows PC will show 'no internet connection.' Then after a minute or so it will resume downloa
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