Visitor
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1 Message
Network intermittently dropping/extremely slow speeds when downloading large files
I regularly download large files (from steam, computer games) and when downloading at the relatively high expected speeds (I have 1gb/s internet) every few minutes the internet speed will drop to 0 and my windows PC will show 'no internet connection.' Then after a minute or so it will resume downloading at the expected speed, rinse and repeat.
This all started after I got a new (white) modem from Xfinity; truth be told I don't know where to begin. Any help would be appreciated!
Thank you!
EG
Expert
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110K Messages
3 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hey there, @chamiltoc. Thank you for creating this post. We can definitely look into issues that are specific to your situation. Just to make sure, are you connected directly to the gateway or via wireless connection?
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EG
Expert
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110K Messages
3 years ago
@chamiltoc
Have you had a chance to try any of the troubleshooting tips at that link that I gave you ?
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