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dbtech1
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Monday, September 9th, 2024 1:28 PM

Wireless computers won't connect

After installing my new gateway, my wireless computers say they can't connect to the Internet with advanced security enabled.

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2 months ago

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XfinityJoe

Official Employee

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529 Messages

2 months ago

Good morning, @dbtech1 I apologize for the frustration! Our team is happy to assist.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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EG

Expert

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106.9K Messages

2 months ago

@dbtech1 @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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dbtech1

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@EG​ Xfinity was not able to fix the problem. I talked to advanced technical support and they were unable to do anything. It turns out that the new gateway/modem was developed leaving older technology such as laptops, wireless cards, etc. out in the cold. I was able to connect without a problem to my old gateway (which I received 5 years ago). Upon installing the new gateway, one of my older laptops was unable to connect via wireless due to this situation. On an ethernet cable, it worked fine. This is the only answer provided. If anyone else has better luck, please let me know. Thanks in advance!

(edited)

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2 months ago

XfinityDemitrius

Official Employee

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1.3K Messages

Hey @dbtech1, Thanks for reaching out through our official Xfinity Forums Community support page. Some older devices may not like some certain network settings. Some options you can try based on the information provided: Turn Off Advance Security, Turn off band steering, purchase a cheap router/AP for the older devices that may not like the current network configuration. Please give these a try and let us know if it helps. Some helpful pages are listed below.

 

- Use Xfinity xFi Advanced Security
- Simplify your WiFi — Benefits of using one WiFi name and password for your home network

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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