gregw1's profile

Visitor

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2 Messages

Monday, November 6th, 2023 3:08 AM

Closed

Xi6 and mb7621

It is possible to set up the Xfinity wireless cable box (xi6) with a Motorola MB7621 docsis 3.0 cable modem?  If so, please let me know how.  If not, please advice which model I should buy.  Thanks!  

Official Employee

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1.7K Messages

1 year ago

Thank you for reaching out to us @gregw1! A rented Xfinity Wireless Gateway is needed to set up an Xi6. If you have Flex services, you can use the Flex box with a personal modem. 

Visitor

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2 Messages

Thanks.  I was able to connect the Xfinity wireless cable box (xi6) with a Motorola MB7621 docsis 3.0 cable modem without a Xfintiy Wireless Gateway or Flex box.

Official Employee

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3.8K Messages

Awesome @gregw1, thanks for letting us know. Please know we're here to help and support you. Thank you for being an Xfinity customer! 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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