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Tater3
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Frequent Visitor

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17 Messages

Sat, Oct 31, 2020 9:00 AM

WPA3

This morning I noticed the "Weak Security" alert on my iPhone (ios 14.1). I spent some time reading articles and threads in this community, and I've tried many of the fixes I found. I've used the xFinity app to try changing my security settings, but WPA2 was the best I could find. I also restarted my router with the app, but nothing has changed.

 

Lemme guess: My ARRIS TG 1682G router won't support WPA3 ... hm-m-m? If that's the case, can I take my router to my local Comcast office and swap it for a newer one--one that supports WPA3 and that looks like the router they show in current xFinity advertising?

Responses

New Poster

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1 Message

6 m ago

I have the same problem. Any suggestions?

107s19

Regular Visitor

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4 Messages

6 m ago

You need to force AES instead of AES/TKIP. WPA2 AES is still OK.

Tater3

Frequent Visitor

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17 Messages

5 m ago

Today I swapped out my old access point for a new one. The new one looks exactly like the old one, but—for what it's worth—I can report that the "weak security" warning is gone. 

 

So the message is, if the weak security warning bothers you, get a new access point. It costs nothing more than the time to fetch the new one and install it.

Funny thing, though: No one from Infinity seemed to know how to fix this little problem (if it's even a bona fide problem). The people I spoke with at the Infinity store today didn't know, and they couldn't find anything on their system either. One employee said the problem wasn't a problem at all, given the safeguards they've built into their systems. He's probably right, but if Apple thinks it's important to use WPA3, I want WPA3. Why not use the lastest and highest level of security, y'know?

New Poster

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1 Message

4 m ago

I'm having the same messages crop up. Who does one talk to? I'm trying to figure out if the "voice & data modem" from Xfinity supports WPA3. And if not, what one I can get and how to enable. It's been a number of years since I worked with a router directly. Because so many are working from home, I need to ensure I have the fastest speed plus make sure the signal reaches to the end of my 120' house.... Repeaters don't help. 

Official Employee

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302 Messages

3 m ago

Hello, @NikasHome, are you able to provide the make and model of your leased modem? This will make sure we are providing accurate support. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

Does the XB7 modem support Wap3 security? I just installed and I am not able to change the security from wap2 at all. Its' ghosted. 

EG

Expert

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86.6K Messages

@user_d3c250 

Please create a new topic of your own here on this board detailing your issue. Thanks. 6-month-old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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