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user_9d1a8e
1st Topic

3 Messages

Sunday, September 10th, 2023 8:18 PM

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Slow uploads usually 150kbps

My download speeds are usually pretty decent but my upload speeds are horrible especially after upgrading the my modems both xfinity by the way. Tried everything from upgrading cables to resetting modem several times nothing helps. Could it be the modem by any chance?

Question

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Updated 

2 years ago

 • Edited

78

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XfinityDilary

Official Employee

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2.3K Messages

2 years ago

Hello, @user_9d1a8e. Thanks for posting on our community forums. I'm sorry to hear about your upload speeds. Just to confirm, what troubleshooting steps have you taken so far? Did you check the coaxial cable on both ends (wall plate and modem)? We want to make sure the cable is connected properly and there's no damage to it. We also recommend manually rebooting the modem or using our Xfinity App. Have you tried that as well? 

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user_9d1a8e

3 Messages

I checked the connections at both ends as well as resetting the modem from the app and unplugging the power for 5 minutes.

2 years ago

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XfinityDilary

Official Employee

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2.3K Messages

Thanks for clarifying, @user_9d1a8e. Are you experiencing the same issue if you test the wireless connection? Have you tried swapping the ethernet cables to see if that makes any difference? We want to rule out any faulty wires as well. 

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2 years ago

0

XfinityDilary

Official Employee

 • 

2.3K Messages

2 years ago

Thanks for checking, @user_9d1a8e. That did not help, correct? Are you experiencing the same issue on all of your devices? How are you connecting to the internet (Wi-Fi or Ethernet)? Is the result the same across the board no mater what connection you use? 

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user_9d1a8e

3 Messages

My gaming consoles and smart tv are directly connected my consoles both read an upload speed of 150kbps

2 years ago

0

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