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x15 remote with xg1v4-a
I bought a new remote , Sofabaton U2 and its IR. They have Xfinity listed as it works. I was unable to get it working so I started searching. The box is RF and the remote I'm using is IR. I talk to Xfinity and they said I had to switch it from RF to IR and I could find all the information with Reddi
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X1
Good afternoon user_razzwk. I certainly understand the frustration with not being able to complete your transaction, but I am more than happy to look into this for you. Universal is a great time, so we want to ensure we get this resolved for you. I w
Unable to get Xfinity Rewards tickets for Universal Orlando Resort
For the past couple of days now I have been trying to purchase "3 Day Xfinity Rewards Tickets" but it does not work. I understand that certain rewards are not always available but there are no messages indicating that no tickets are available. Instead it just seems that the website is broken. Here
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I have spent way too much time trying to upgrade to Premium Plus and here on this site are all the answers. This would be nice to have been seen a few months ago. Xfinity and NBC Universal have made a mockery of us all and I for one will use m
Using Free Peacock Premium From Comcast Means You Can't Upgrade to Ad-Free Premium Plus
Finally received a banner for Free Peacock Premium and was able to initiate the benefit on Peacock successfully. I know I'm one of the few. But I wouldn't be so quick to jump on that offer if you would like Ad-Free Peacock Premium Plus. Because once you've signed up for Peacock Premium
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Terrible Internet, terrible customer service
Had issues since day one, main thought was switch to combine providers and then who couldn’t beat the price. Xfinity truly lives up to the ‘you get what you pay for’ in that regard so I guess I’m not supposed to be so upset because it’s all that much cheaper than others? I pay for 1000 mbps plan yet
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Your Home Network
Good evening, @user_x39n6c! Congratulations on qualifying for the ACP credit! The only time someone is de-enrolled without asking to be is if the Universal Service Administrative Company (USAC), which is the administrator for the ACP program for the
ACP De-enrollment
Hello, I enrolled and got approved in ACP and signed up for Xfinity internet and got the $29.95 credit for the first month, which took my bill down to 0. However, the second month of service I received a bill for $29.95, and noticed that there is De-enrollment from ACP, however, I did not de-enroll
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How to advance by Day/Date in the guide
On the older non X1 DVR one could hit 'guide' to show the times horizontally across and the times vertically. Hitting Page Down/Up scrolled thru the times of day. If you hit guide a second time i believe it would show you upcoming shows on a channel in a different format. Also while in the basic gui
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X1
@user_8d175a The text you quoted in your post is from Xfinity Mobile's Broadband Disclosures. I submitted an FCC complaint last month (see also the thread already linked to by DreamSayerZ) pointing out that Xfinity Mobile's universal imposition of t
By the GIG went from $15.00 per month to $20.00 per month
Whats going on, My plan was for $15.00 per month. I then looked at an xfinity mobil release and see the following --- By the Gig For customer accounts established before May 18, 2020, a minimum of $12 will be charged per account per month for lines on the By-the-Gig data option regardless o
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@user_97529d This is a very interesting problem that I had in the past. @user_ce8549 I think is on the right path! The way that fixed the issue was to change some settings which I will go over below. The issue was with HDMI-CEC. This may or may not b
Why tv turns on randomly
Why is my TV turning on by itself. 3rd time this has happened? What's Comcast up to?
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@user_97529d This is a very interesting problem that I had in the past. @user_ce8549 I think is on the right path! The way that fixed the issue was to change some settings which I will go over below. The issue was with HDMI-CEC. This may or may not b
Why tv turns on randomly
Why is my TV turning on by itself. 3rd time this has happened? What's Comcast up to?
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Hello @CogtheWidget! Some Wireless Gateways support a feature known as Device Discovery or Universal Plug 'n' Play (UPnP), which allows UPnP-capable devices on your home network to automatically discover each other's presence and begin sharing data.
Generic Android device on fresh reset
Wish I could attach a screenshot. I have one Amazon echo I connected to WiFi to test. I have unplugged everything else. So why do I have a Generic Android Device on 10.0.0.181? What is it Xfinity? No way some device just jumps on to a factory reset gateway, wirelessly... (5ghz) what you all got atta
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Customer service x1 app
How do I send a complaint to someone that may actually fix my problem? Corporate office or someone else? The Xfinity TV remote application no longer works and I was told by your support team that Xfinity is not allowing access or support for that application and there is no replacement. I am
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Customer Service
This whole subject is just ridiculous at this point. Shame on Comcast. Here is the bottom line: 1) There is no reason to block it when it is allowed on the Apple and Xbox. Maybe they are paying Comcast a kickback. Who knows.2) Using Comcast's On Dema
ROKU, HBO GO
I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???
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Good afternoon, Yes, spam is a universal issue and some get affected more than others. I have a personal gmail account that gets anywhere from 500-15,000 spam emails a day and is 20+ years old. Its impossible for any email provider to predict or sto
Spam Email Increase
I've noticed a HUGE influx of spam emails, with lots of multiples of the same one, since I did the upgrade to Windows 11. Most go directly to the spam folder, which is good, but it's averaging well over 100 spam emails a day compared to maybe a dozen before. It's a pain to have to scroll thru them
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From: Lifeline & ACP Support <DoNotReply@usac.org>Sent: Wednesday, August 10, 2022 12:25 AMTo: [Edited: "Personal Information"] <[Edited: "Personal Information"]>Subject: You Qualify for the ACP!
My ACP application
ACP Application in Progress is not moving along as I habe applied since February 5th and I still have not been approved. Can you please check to see what the hold up is? Thank you
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Hello there @user_c4fe83 thank you so much for reaching out for help with your audio not being in sync. The sounds not matching up is one of my pet peeves so thank you so much for the chance to help. I was able to find great step-by-step options you
Audio not in sync with picture
I have my sound running through my JBL surroundsound system approximately 10 days ago the audio started falling to sync with the picture. Xfinity recommended I update my box which I did and the issue is still persistent what has changed on Xfinity‘s end? Line cables are tight I can stream video and
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Xfinity support.... I see other customers are having issues with your work around. I am still frustrated that the burden of this relies on the customer. I have DirecTV - who has quite a few issues themselves, at a second house and do not have
DVR Recording cutting off early.
I have read the forum. Do I have to go in to every program scheduled and change start/stop times? This is ridiculous. This is an Xfinity issue and should be fixed with one adjustment to the timing.
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ANSWERED: Understanding taxes, fees and other charges on your Comcast bill
Learn more about the taxes, fees, and other charges on your bill Xfinity is committed to delivering the entertainment and services you rely on today and the new experiences you'll love down the road. From time to time, Xfinity may adjust service prices and fees. These increases help the company c
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My Account
The cables are getting expensive, only place I see them at are on eBay.Here is what it looks like: https://www.ebay.com/itm/274399052003If you don't have the XH service, hence the tablet, you can not use the app to watch the live feed from the camera
XCAM without home security service
Can I use the XW3 and XCAM camera setup with some form of DYI software like iSpy? The cameras plug directly into the XW3 (and presumably into Xfinity's secure home network)-- I have tried connecting the camera directly to a router, but it is not recognized/picked up on my home network. If someone ha
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That is odd @user_ded2b4. Did you receive any email or letter from Universal Service Administrative Company (USAC) the FCC's administrator of the ACP? If you receive a letter from USAC, you must take action within 60 days to keep your AC
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recertification ACP program
I made the recertification in ACP program once month ago. but xFINITY SENT A LETTER in wich the wrote that they will stop my benefits because I DIDN'T MAKE THE RECERTIFICATION. Why? I can't connect with them. What have I to do with this?
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