U

Visitor

 • 

2 Messages

Mon, Dec 27, 2021 5:47 PM

Closed

DVR Recording cutting off early.

I have read the forum.  Do I have to go in to every program scheduled and change start/stop times?  This is ridiculous.  This is an Xfinity issue and should be fixed with one adjustment to the timing.

Official Employee

 • 

698 Messages

9 m ago

Hello @user_cf317c! Are the DVR recordings cutting off early on everything you record or just one recording? What steps have you tried to resolve this issue? 

Visitor

 • 

4 Messages

@XfinityThomasC​ 

same here been going on for multiple shows!! 

Visitor

 • 

3 Messages

@XfinityThomasC​ happens to all shows but main stream like ABC<NBC<FOX<CBS> worst is all the movies on almost all the Chanel’s like Hallmark ( both Chanel’s ) westerns grit all the HGTV shows ( nothing like watching the show and NOT KNOWING WHAT THEY ENDED UP IN ) or watching a movie and NOT KNOWING HOW IT ENDS, It is a comcast/xfinity problem because if a foot ball game runs long the the evening news still tapes / records. My family only watches recorded shows, the evening news is 12-15 min. If you remove the commercials shorter still if you are good on the controller and skip the tease of the next segments !!

PLEASE FIX THIS 

kobimaru

Visitor

 • 

7 Messages

8 m ago

Dvr recordings end at least a minute early.  I’m tired of not seeing ends if my shows because of this.  I’ve adjusted recording that are back to back but for standalone shows I hardly ever see an ending.  Please advise.  This has been going on for quite some time.  

Official Employee

 • 

854 Messages

@kobimaru Thank you so much for the public post! I have responded in a PM, but want to share the answer here for others as well. You will need to adjust the end time on the recording. To do so, you can go to the show you want to change, then modify recording, you can adjust the amount of minutes at the end of the show. This will allow you to see the ending.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
kobimaru

Visitor

 • 

7 Messages

This is not a fix to the problem. This is a work around that puts the burden on the customer. I record quite a lot of programs to allow me to skip through the commercials.  Do what you are telling me is that I, the customer, has to modify every recording to extend the length because your DVR clock is somehow off schedule.  Do you really believe that is the solution?   Surely not.  Based on the searches I have done on this within xfinity and in general, I am not the only one with this issue.  And do you understand that I am recording back to back to back shows I am having to record a minute early on the front end a minute late on the backend and when you go to watch the show you have to skip over the first minute of a recording before you actually get to the show.  This has been unacceptable but I have been patient waiting for xfinity to fix.  The workaround is painful.  What is the real issue that recordings done start and stop on time.  Is it your guide isn’t loading properly or is it the nightly reboot you do to everyone’s system that gets the clocks wrong.  Please help me understand.  Thanks.  

Official Employee

 • 

854 Messages

@kobimaru Yes, it is up to the customer to customize the recording settings to meet their needs/wants. Comcast only broadcasts what the networks provide to us. We do not determine stop/start times. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

@XfinityHeather​ Are you nuts? This is an easy programming fix for xfinity just fix it or I will move to other carriers 

Visitor

 • 

1 Message

7 m ago

This problem started on our DVR just over a month ago.  I've adjusted programs, but it still persists.  Please fix the timer on the DVR.

Official Employee

 • 

728 Messages

Hello, @user_c309ae, we will be more than happy to help you with your DVR. It's important you can record all your programs without extending the time on every recording. I love recording shows and want you to love it too! We do need to take a closer look at your account and get more details. When you have a moment send your name and service address to "Xfinity Support." You can do this by using the direct messaging icon at the top of the page. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

So happy to hear that I’m not crazy!  I have been having this problem for ever and ever. I record a lot and hardly every get the end unless I record program after that just to get the end of the previous one!!  I have asked Xfinity/Comcast and they have the nerve to say they really have no idea what I’m talking about! To say the least I will go around with them again tomorrow and tell them that I found this  site and learned there are many that experience this. You all are right, we pay enough to have this and it sure as heck should be working right…..I have even gone on Demand, watched the program again just to see the end. Anywhere from 5 seconds to almost 30 seconds are missing on DVR….

Visitor

 • 

3 Messages

7 m ago

I agree with user_c309ae, this is a service problem and needs to be addresses by xfinity. The recordings start early and end early. We too have been having this problem for several months. I refreshed X1 DVR but it didn't correct the problem. In addition to the problem of ending too soon we also have a problem with the smart resume. Some shows are indexed for the commercials and if I fast forward through them, the smart resume stops to early and we end up watching several commercials. If I press fast forward too soon, to get past the commercial and to the show, the commercial will loop back and start over again. 

I'm hoping that with daylight savings time next weekend Comcast will reset the clock correctly and the problem will go away but I'm not holding my breath. 

(edited)

Official Employee

 • 

646 Messages

Hello there @user_9bc53f!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can with your DVR issue.  No worries!  You have reached out to a team of experts and we are going to do everything that we can to get this straightened out for you.  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3hUNT5B 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

7 m ago

I originally inquired about this issue months ago, went in for each of the programs and changed start and end times as instructed. It’s ridiculous that Xfinity expects it’s customers to do this when the issue is with their clock.  Needless to say I’m back to having to do everything again because the clock is once again off and cutting off programs.  I pay a lot of money for Xfinity every month and expect that they would take better care of their customers.  

kobimaru

Visitor

 • 

7 Messages

7 m ago

Xfinity support.... I see other customers are having issues with your work around.  I am still frustrated that the burden of this relies on the customer.  I have DirecTV - who has quite a few issues themselves, at a second house and do not have the start stop issues on recordings....and in fact, they have a universal offset should I want all recordings to start or stop early rather than each individual program.  With the broadcast shows squeezing in every bit of commercial time, the end of the shows are cut off a minute early and you miss the ending.  If you don't happen to be recording the next show, you have no way to get the ending... unless, in many cases with each streaming service, I have to watch a show from end to end because there is no fast forward allowed.  So it is back to the original request - please fix this problem on YOUR end and not make the customer the work around.  It used to work just fine - now not at all.  I will reiterate what a couple of other customers have said - I pay a (Edited: Due to Grammar) lot of money to Xfinity and am starting to question why I am getting poor support. 

BTW, I am still curious why you reboot my system each night in the wee hours of the morning- what value am I getting from that action.  I'm guessing not much since you don't play it up as a wonderful feature of your network.  I wonder if you are uploading usage data during this time so you can sell my data to your third party providers? 

(Edited: Due to Grammar)

(edited)

XfinityAmira

Official Employee

 • 

2.9K Messages

Hello and thanks for taking the time to reach out on our Forums page and express to us that you're running into this same issue on your end. I definitely get how frustrating this would be, as I like watching my recorded content from beginning to end, so we apologize that this is happening. My team would be more than happy to help! To confirm, is this happening on all of your recorded content? 

 

In regard to the daily cable box updates, if you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. One of the many great things about our X1 cable box is that this time can be changed! Please follow this helpful link https://comca.st/3pVJoMK, for step-by-step directions on how to change that time. 

(Edited: Due to link update)

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
kobimaru

Visitor

 • 

7 Messages

Thanks for the update.  Yes the problem with recording content happens on all recordings.  Let me know if there is more info that you need to fix this.  I will be happy to chat about it offline if you would like.

Official Employee

 • 

361 Messages

Thank you for the clarification. Currently we only have the option to make changes per program or series recording as described at https://comca.st/3MGSlDv. I appreciate you providing your feedback and I will get this forwarded for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
bozothec

Contributor

 • 

14 Messages

I have this problem also and the link you have shown previously just gets me back to the forum not to any help. I dont think I should have to adjust the time for every series!

XfinityChe

Official Employee

 • 

6.5K Messages

We understand how frustrating this may be and we hope that making the change helps @bozothec. You can find the link here

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

6 m ago

What a joke!  How does the DVR work fine and suddenly now it cuts off all shows before the shows end.  And yes shows are running on the hour.  How does the DVR not know the hour/show run time?  It resets each night but still suddenly doesn’t work? This just started for us and we have never had the issue before.  Fix your tech!  I will expect a credit for each month the DVR does not work properly!

(edited)

Official Employee

 • 

243 Messages

Hi @user_5427d2. When recording a show, sometimes the network will end them on time or not on time (+5 minutes, -5 minutes). When you go to record a show, please select the option to record past the allotted time.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

6 m ago

I posted earlier about this problem. I originally thought that with the change in daylight savings time that the problem would be solved. NO SUCH LUCK. Our DVR worked great for a long time until afew months ago. This appears to the same for alot of other customers. If this isn't happening with all Xfinity customers then perhaps it's a problem with only certain manufactured lot of DVR's and we as customers should START REQUESTING A REPLACEMENT. We as customers should not have to add time to each and every recording that we schedule. 

Visitor

 • 

3 Messages

@user_9bc53f​ 

So what is the answer?  When I have called in the past they absolute say they do not know what I’m talking about!  I do think the approach of demanding credit each month until they get their head out of you know where and fix the problem. Sick and tired of not getting the ending and previews of upcoming next week….of recording program after just to get the ending…what are we going to do about this?

XfinityAbbie

Official Employee

 • 

1.1K Messages

@user_9bc53f Thank you for letting us know you are experiencing this issue with the recordings cutting off early. I understand how that would be frustrating and disruptive. There is an option to extend the recording out a few minutes, just in case the recording goes past its scheduled time, but I understand where you are coming from if this just started. If you would like assistance with troubleshooting the issue, can you please create your own post detailing your concerns, so we can assist further?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

6 m ago

I am having the same issues with recordings cutting off early and missing the end of the show! Please advise

<edit personal information>

(edited)

XfinityKorie

Official Employee

 • 

858 Messages

Hey there, @user_6e54ee. I am sorry to hear you are having the same issues. I'd love to help look into this for you. Can you send us a PM with your name and address?

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

6 m ago

Because the DVR run over on all programs, the recordings for the next hour say will not record due to conflict. Not acceptable for the amount of money we are paying.  

Official Employee

 • 

360 Messages

Hey, Carieb71! Thanks for commenting to let us know you are experiencing a similar issue with the DVR recording. I'm sorry to hear it is not working properly, and I'd like to help turn this experience around. Is your DVR service also cutting off early on all of your recordings? The error you mentioned sounds like a conflict in scheduling. How many recordings do you have set up right now? Typically, our DVR service can record up to six programs simultaneously. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

23 Messages

It’s not a conflict in scheduling.  It’s a problem with this useless “fix” you propose asking users to extend their show for five minutes each.  That makes the show roll over into the next time slot. So if you have some things recording afterwards it looks like you have a conflict.   

The problem Is that xfinity has the times off.  If we are all experiencing this issue then your data you receive from the broadcasters doesn’t align with your clocks.  Something on your end needs adjusting or calibrating.  This should not be on the customers to fix.  You are providing the DVR service. You are providing the scheduling.  These should work. 

Visitor

 • 

5 Messages

Same issue here. Also the skip function of the commercials are not working. Both of these are new problem in the last few months. We pay for our "x-finity" service for our private residence and our business. We pay a lot of $ for this. You think it would work like they say it will. All the issues everybody else is having we are also experiencing. 

Shapoonie

Contributor

 • 

69 Messages

6 m ago

We are having the same issue

All recordings are starting early and ending early all channels. To get the complete show the recording we have to extend the recordings by 3 minutes. . The additional 3 sometimes causes shows not to be recorded.  If we want to record 4 shows in one time slot and there is a show recording in the previous time we only get 3.  

This has been happening for over 7 months. Two techs have come out got a new box and still have the issue. Done the chat multiple times.  Still no fix.  I have chatted many times to get this fixed and have not gotten anywhere. The last one told  me that I need to buy DVR cloud service for ten bucks a month. 

I saw elsewhere that its a system issue and they are working on it. That was 5 months ago. 

Shapoonie

Contributor

 • 

69 Messages

6 m ago

I did the upgrade it didn’t fix the issue. Waiting on a call from the advanced team.  Very frustrating. 

Official Employee

 • 

292 Messages

Thank you for letting us know. Did we give any ideas as to when you would hear from our advanced repair team? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Shapoonie

Contributor

 • 

69 Messages

yes they will be here tomorrow

Official Employee

 • 

440 Messages

I am very sorry to hear that you have been experiencing this for 7 months. That is not the experience that we want for our customers. I am confident that our skilled techs will be able to get to the bottom of this. I would gladly follow up here in this thread tomorrow to check on your DVR recordings after your appointment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Shapoonie

Contributor

 • 

69 Messages

"That is not the experience that we want for our customers." Yet its been going on for over 7 months. 

Official Employee

 • 

293 Messages

@Shapoonie I do know how frustrating this can be. I have had the same issue myself a few times. I missed the end of a few of my games during the NCAA playoffs due to the recording stopping early. We are not giving up on this issue. We will be more than happy to reach back out after your appointment to stay on top of this for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

6 m ago

I am sure at this point there is no “fix” for this problem!  I am still waiting for a return call, placed 2 weeks ago, that was “expedited “ to the tech supervisor or whatever, and have not received!!!!  Very disappointed but is good to know I am not the only one with this problem!  Still believe there is no “fix”…….

Shapoonie

Contributor

 • 

69 Messages

6 m ago

just got of the phone with the support and I asked what is being done for all the other customers that are having this issue.  She said that not aware of other customers having this issue.  they are telling me that my signal to noise ratio is not right.  Even though that 2 techs that were here said everything is fine here.  I am sure that this is system issue at Xfinty. they just don't want to one up to it. Seven months we have had this issue. 

Contributor

 • 

23 Messages

5 m ago

We have the same problem and last night I realized something that is really odd.  Watching a show on the DVR, it cut off the last 30-ish seconds.  But when it stopped, the little timer bar on the bottom still said 0:26.   I opened the show on the streaming app and it played out to the end.   So the recording itself wasn’t cut off, just the DVR playback stopped early.  I looked at a few other shows and it was the same for them. Cut off early on the DVR but played through to the end on the streaming app. 

Visitor

 • 

5 Messages

@SirLantzalot​  Thanks. We noticed that also. 

forum icon

New to the Community?

Start Here