DVR Recording cutting off early.

@XfinityThomasC​ 

same here been going on for multiple shows!! 

@XfinityThomasC​ happens to all shows but main stream like ABC<NBC<FOX<CBS> worst is all the movies on almost all the Chanel’s like Hallmark ( both Chanel’s ) westerns grit all the HGTV shows ( nothing like watching the show and NOT KNOWING WHAT THEY ENDED UP IN ) or watching a movie and NOT KNOWING HOW IT ENDS, It is a comcast/xfinity problem because if a foot ball game runs long the the evening news still tapes / records. My family only watches recorded shows, the evening news is 12-15 min. If you remove the commercials shorter still if you are good on the controller and skip the tease of the next segments !!

PLEASE FIX THIS 

@kobimaru Thank you so much for the public post! I have responded in a PM, but want to share the answer here for others as well. You will need to adjust the end time on the recording. To do so, you can go to the show you want to change, then modify recording, you can adjust the amount of minutes at the end of the show. This will allow you to see the ending.

This is not a fix to the problem. This is a work around that puts the burden on the customer. I record quite a lot of programs to allow me to skip through the commercials.  Do what you are telling me is that I, the customer, has to modify every recording to extend the length because your DVR clock is somehow off schedule.  Do you really believe that is the solution?   Surely not.  Based on the searches I have done on this within xfinity and in general, I am not the only one with this issue.  And do you understand that I am recording back to back to back shows I am having to record a minute early on the front end a minute late on the backend and when you go to watch the show you have to skip over the first minute of a recording before you actually get to the show.  This has been unacceptable but I have been patient waiting for xfinity to fix.  The workaround is painful.  What is the real issue that recordings done start and stop on time.  Is it your guide isn’t loading properly or is it the nightly reboot you do to everyone’s system that gets the clocks wrong.  Please help me understand.  Thanks.  

@kobimaru Yes, it is up to the customer to customize the recording settings to meet their needs/wants. Comcast only broadcasts what the networks provide to us. We do not determine stop/start times. 

@XfinityHeather​ Are you nuts? This is an easy programming fix for xfinity just fix it or I will move to other carriers 

Hello, @user_c309ae, we will be more than happy to help you with your DVR. It's important you can record all your programs without extending the time on every recording. I love recording shows and want you to love it too! We do need to take a closer look at your account and get more details. When you have a moment send your name and service address to "Xfinity Support." You can do this by using the direct messaging icon at the top of the page. 

So happy to hear that I’m not crazy!  I have been having this problem for ever and ever. I record a lot and hardly every get the end unless I record program after that just to get the end of the previous one!!  I have asked Xfinity/Comcast and they have the nerve to say they really have no idea what I’m talking about! To say the least I will go around with them again tomorrow and tell them that I found this  site and learned there are many that experience this. You all are right, we pay enough to have this and it sure as heck should be working right…..I have even gone on Demand, watched the program again just to see the end. Anywhere from 5 seconds to almost 30 seconds are missing on DVR….

Hello there @user_9bc53f!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can with your DVR issue.  No worries!  You have reached out to a team of experts and we are going to do everything that we can to get this straightened out for you.  Please feel free to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3hUNT5B 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hello and thanks for taking the time to reach out on our Forums page and express to us that you're running into this same issue on your end. I definitely get how frustrating this would be, as I like watching my recorded content from beginning to end, so we apologize that this is happening. My team would be more than happy to help! To confirm, is this happening on all of your recorded content? 

In regard to the daily cable box updates, if you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. One of the many great things about our X1 cable box is that this time can be changed! Please follow this helpful link https://comca.st/3pVJoMK, for step-by-step directions on how to change that time. 

(Edited: Due to link update)

Thanks for the update.  Yes the problem with recording content happens on all recordings.  Let me know if there is more info that you need to fix this.  I will be happy to chat about it offline if you would like.

Thank you for the clarification. Currently we only have the option to make changes per program or series recording as described at https://comca.st/3MGSlDv. I appreciate you providing your feedback and I will get this forwarded for you. 

I have this problem also and the link you have shown previously just gets me back to the forum not to any help. I dont think I should have to adjust the time for every series!

We understand how frustrating this may be and we hope that making the change helps @bozothec. You can find the link here. 

Hi @user_5427d2. When recording a show, sometimes the network will end them on time or not on time (+5 minutes, -5 minutes). When you go to record a show, please select the option to record past the allotted time.

@user_9bc53f​ 

So what is the answer?  When I have called in the past they absolute say they do not know what I’m talking about!  I do think the approach of demanding credit each month until they get their head out of you know where and fix the problem. Sick and tired of not getting the ending and previews of upcoming next week….of recording program after just to get the ending…what are we going to do about this?

@user_9bc53f Thank you for letting us know you are experiencing this issue with the recordings cutting off early. I understand how that would be frustrating and disruptive. There is an option to extend the recording out a few minutes, just in case the recording goes past its scheduled time, but I understand where you are coming from if this just started. If you would like assistance with troubleshooting the issue, can you please create your own post detailing your concerns, so we can assist further?

Hey there, @user_6e54ee. I am sorry to hear you are having the same issues. I'd love to help look into this for you. Can you send us a PM with your name and address?

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hey, Carieb71! Thanks for commenting to let us know you are experiencing a similar issue with the DVR recording. I'm sorry to hear it is not working properly, and I'd like to help turn this experience around. Is your DVR service also cutting off early on all of your recordings? The error you mentioned sounds like a conflict in scheduling. How many recordings do you have set up right now? Typically, our DVR service can record up to six programs simultaneously. 

It’s not a conflict in scheduling.  It’s a problem with this useless “fix” you propose asking users to extend their show for five minutes each.  That makes the show roll over into the next time slot. So if you have some things recording afterwards it looks like you have a conflict.   

The problem Is that xfinity has the times off.  If we are all experiencing this issue then your data you receive from the broadcasters doesn’t align with your clocks.  Something on your end needs adjusting or calibrating.  This should not be on the customers to fix.  You are providing the DVR service. You are providing the scheduling.  These should work. 

Same issue here. Also the skip function of the commercials are not working. Both of these are new problem in the last few months. We pay for our "x-finity" service for our private residence and our business. We pay a lot of $ for this. You think it would work like they say it will. All the issues everybody else is having we are also experiencing. 

Thank you for letting us know. Did we give any ideas as to when you would hear from our advanced repair team? 

yes they will be here tomorrow

I am very sorry to hear that you have been experiencing this for 7 months. That is not the experience that we want for our customers. I am confident that our skilled techs will be able to get to the bottom of this. I would gladly follow up here in this thread tomorrow to check on your DVR recordings after your appointment. 

"That is not the experience that we want for our customers." Yet its been going on for over 7 months. 

@Shapoonie I do know how frustrating this can be. I have had the same issue myself a few times. I missed the end of a few of my games during the NCAA playoffs due to the recording stopping early. We are not giving up on this issue. We will be more than happy to reach back out after your appointment to stay on top of this for you. 

@SirLantzalot​  Thanks. We noticed that also.