Terrible Internet, terrible customer service

Had issues since day one, main thought was switch to combine providers and then who couldn’t beat the price. Xfinity truly lives up to the ‘you get what you pay for’ in that regard so I guess I’m not supposed to be so upset because it’s all that much cheaper than others? I pay for 1000 mbps plan yet have never been able to reach remotely close it on any device, even those that are indeed capable of reaching said speeds, which they have always claimed that could be part of a problem. Mixed validity there from doing my own independent research and then what these certified experts/technicians tell me. Worth noting here that the answer would/can be completely different depending on which technician you asked, thought here that probably be great if they’re all in line providing universal consistent responses, (true or false I’d feel better with universal party line), Xfinity do better. Then these said technicians over phone or those that have been out here serveral times all providing these different answers from what the other one did without actually giving me a solution to the problem other then I’m passing it along to next stage/higher ups. In addition, every time they’re here we cover once again about my gateway which is completely set up on my end gives them error codes showing it isn’t all excited like the just found the issue and I’m such a dummy when it comes to these things by saying oh well your problem is the network hasn’t been set up, that might clear some things up. This is when I have to explain that I’ve clearly passed that stage given I’d personalized the Wi-Fi network name, password, and gone through admin configuration site, which indeed show the errors they receive aren’t making sense confirming a larger scope of concerns. Nevertheless i have to be the one to point out the obvious and explain it to every single one, usually followed by Oh you’re right, something to be said there… There are numerous possible systemic issues and yet nobody can figure anything out which makes no sense to me whatsoever because in total honesty, I don’t think one issue is would necessarily be responsible for the others and is just yet another service issue not being resolved. 

In addition, during off-peak hours, I feel like my data speeds are being blocked somewhat, even though I don’t have any sort of cap. Sad to say, there’s been several occasions where I connect to my friends cellular network or hot spot to prove I’m not crazy. I think there is any number of things that requires further investigation from Xfinity, but I couldn’t keep calling and explaining the same thing over and over. I shouldn’t have to be the one to keep saying there’s a problem to have it confirmed by you, but then nothing be done to resolve and so here give my last rant and attempt at it.