I just paid the latest bill (which should be $102 = $95 contractual rate including all fees and taxes + $7 storm ready monthly charge) at $108.49. This was after some of the mistakes were credited. I still need the $5.29 franchise fee credited. The $108.49 was $6.49 too high. Next month should be $1

I have had this problem on the app for 8 months or so. The LAFF channel displays content for the BOUNCE channel. I look at the BOUNCE channel and the content is correct. This happens on every platform that I use the Xfinity streaming app on i.e. Roku, Ipad, Android. I have contacted customer service

No scores when I go into sports by hitting C on remote. Is it a setting on my end or an issue with Xfinity?

The same thing happened to me after returning 3 cable boxes that did not work properly within the last 2 months. I called Comcast and was told that this box does not pair with more than 1 remote. Now my husband in his chair and I in mine have to get up and walk over to a central table every time one

Hi, I was trying to access the Peacock premium app on my Xfinity set top box (XG1-P) and it said, I need newer equipment and that I would be shipped a new one free of cost. But what I got was an XG1-A and it seems like an older model missing the front USB port. SHould I return it and ask for the 4K

Is there a way to contact S team so that we can complain to the real people who can make a change?

I have a personally owned ASUS SB8200 that's connected to a Linksys Velop mesh network. It worked flawlessly for several months when I installed everything. A couple months ago I'd lose internet on my network a few times a week and power cycling the modem would bring it back. It's now up to dropping

Is there any option for long term customers to get the promotional deals offered to new customers? My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high. There is one small discount availabl

Today I chatted with an online agent to confirm if the ESPN email offer was true or not. The agent said this was in fact spam and that he was going to report it and that they do not have an email from Xfinity like this: xfinity@updates.xfinity.com But now in this forum I can see that other Xfinity a

I recently moved and created a new account. For some reason I’m unable to do anything with my account. As far as I know it’s fully active because I’m using WiFi the contractor set up for this message. I have no idea how to get in contact with a human who can help. I’d appreciate help being able to u

Now currently have a rented Xfinity Wireless Gateway - Technicolor CGM4140COM and Gigabit internet plan. I would like to buy my own. I went to the support section of my account and looked up Device Info - Xfinity to see what is compatible and there are only two with built in wi-fi routers - Arris G3

I was sent a new modem when I changed my plan but want to keep using the old modem as I have it configured the way I want. Im getting charged for the old modem but want to return the new one, can you help? I keep getting text messages to return the modem Im still using.

I just received an email saying this: Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 2, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" c

Posting here to start the process of requesting an Arris XG1v4 X1 tv box. I recently purchased a Samsung 4K tv and would like to upgrade my current XG1v1 tv box. I went to my local Xfinity store to pick one up and was told they do not have them in stock. So I had requested to have one shipped to me

I was paying $60.00 on my internet account, butI just signed up for a new internet plan (5 year guarantee price) this morning. My monthly bill was suppose to be $76.74 / Mo. I just received an email notice that my next bill will be $85.50. What is going on. Why would there by around $10.00 higher.

I recently moved and also moved my Xfinity service (and equipment) to the new address. But I've started receiving notifications incorrectly telling me to return my equipment. I am still a paying customer and brought my equipment to the new address. The emails say, "If you haven't made any changes to

-Two packages were shipped to my Parents home, Unrecognizable names (unopened but would seem to be Modem equipment) -Xfinity phone support confirmed that they both had incorrect addresses and gave me another xfinity number to call about how to proceed -Unsuccessful with phone support, seemingly not

RE: Xfinity Support > Internet > Get Started > Your Home Network > Connect a Smart TV to Your In-Home WiFi Network, quote, ''For 4K or high-data streaming, use an Ethernet cable to connect your TV directly to your gateway.'' My original plan was to do exactly that with a 40Gbps Cat 8 cable, similar

I tried to claim my peacock reward and it told me I would get an email but I never did. And now when I try to click the link to activate my reward from rewards page I get the page that says Sorry your account is not eligible for this reward but as a platinum member I should be. I tried my old email

Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?