Visitor
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9 Messages
Two packages received, addressed to unrecognizable names
-Two packages were shipped to my Parents home, Unrecognizable names (unopened but would seem to be Modem equipment)
-Xfinity phone support confirmed that they both had incorrect addresses and gave me another xfinity number to call about how to proceed
-Unsuccessful with phone support, seemingly not overly concerned or knowledgeable, or not connecting with correct team etc.
-I am not overly concerned from my own or my parents account perspectives, but for Xfinity (I know that they would want the new equipment returned). I have no local Xfinity or UPS store.
-I will give more detailed information as required to resolve, Thank You
Accepted Solution
XfinityJeniece
Official Employee
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3.5K Messages
23 days ago
We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!
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XfinitySean
Official Employee
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212 Messages
26 days ago
Hey there user_6f2lt8, thanks for reaching out through our community forums! Sorry that your parents received someone else's equipment. Was the address on the package different from theirs as well or did it have their address with a different name?
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