Visitor
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1 Message
My account is restricted
I recently moved and created a new account. For some reason I’m unable to do anything with my account. As far as I know it’s fully active because I’m using WiFi the contractor set up for this message. I have no idea how to get in contact with a human who can help. I’d appreciate help being able to use my account, thanks.
XfinityPaula
Official Employee
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1.6K Messages
8 hours ago
Good morning user_wd8ge9. Thank you for creating a post and reaching out to us here on our Xfinity Forums. I hope that everything else with your move has gone smoothly, I'm sorry that you are having trouble with accessing your account. I know it can cause issues if you are unable to access your account and use the awesome features like the Xfinity app. I would love to help out!
For an account restricted message we usually have to work with our customer security assurance team to have the account / Xfinity ID or email address restriction removed.
Can you send us a direct message please with your name, service address and the email address or Xfinity ID you are using to access the account?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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