Visitor
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1 Message
Signed up for new service today, but my first bill is more that agreed on
I was paying $60.00 on my internet account, butI just signed up for a new internet plan (5 year guarantee price) this morning. My monthly bill was suppose to be $76.74 / Mo. I just received an email notice that my next bill will be $85.50. What is going on. Why would there by around $10.00 higher.
EG
Expert
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115K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.8K Messages
3 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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