Visitor
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1 Message
Promotional deals for long term customers?
Is there any option for long term customers to get the promotional deals offered to new customers?
My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high.
There is one small discount available to me, but when not logged in, my address shows some great deals with 5 year price locks.
I have been happy with Xfinity service, but want to upgrade to a new plan, but don't want to be ripped off just for being a long term customer.
Thanks!
XfinityNatalie
Official Employee
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500 Messages
4 hours ago
Hey there, user_3jofji! Thanks for reaching out to our XFINITY Community forum this marvelous Monday. I understand how vital it is for your monthly rate to fit within your financial budget. You have reached the right place for assistance! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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