“I’m trying to activate a new CAX80 modem. I cannot get past the forced text-code verification and cannot reach a human agent that will allow an alternate verification means. The forum won’t let me save or send a message. I need help from an official employee.”

I am writing to express my frustration regarding a persistent issue with my Xfinity DVR recordings, which I believe stems directly from inaccurate programming guide data provided by Xfinity or Channel 1188 (WHCT2/H&I). Despite multiple attempts to explain this, my concerns have not been adequately u

Looking to purchase a fairly future-proof cable modem as these cable fees are as bad as airline fees were when people used to travel. These two modems look to have very similar specs. Any advantage of using one over the other? Anyone use one that had issues and switch to the other?

I have had xfinity flex since December 1st for the past 2 weeks it has become impossible to watch any tv without the system returning to the home Screen. Everything is connected correctly- I have tried resetting the box, all connections are secure and internet works just fine. What is this issue wit

My X1 set top box, which I've had for a number of years now, seems to be dead. When we got up this morning it was making a pretty awful grind/buzz sound that makes me suspect that its internal hard drive has died, and it just sits with a `- -` status code on the screen forever. I tried power cycling

I went back to my order agreement email for my current internet service from August of 2023 that says "The offer is subject to the terms of your 12-month term contract." The email also it says the minimum term contract is supposed to be attached and available via the my account section on the websit

I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it. How do I get a box and label to return it?

Spent many hours troubleshooting a month-long intermittent Cable TV & Internet outage issue, and finally traced the problem to a bad (exterior) Xfinity 3-way cable splitter... if I take the bad splitter to an Xfinity store, will I be able to get a free replacement splitter?

Doing a speed test at my Modem, The speed a the modem is 200-250 down. Now thats fast but Im paying for 800. Ive done all the xfinity troubleshooting via the app and online, and it keeps coming back that My network connection on thier side is FINE. But, Its not fine at my modem. Modem is CM1000v2 (N

I called and changed my plan around 3 weeks ago, and my balance hasn't changed yet. How long does the change take?

Hi! If there is a live agent here? I need help with a problem with my plan. I have been a Comcast customer for almost 20 years since the 90's when Comcast acquired Roadrunner in Jacksonville, pretty much non-stop. But in recent years, every time the current plan runs out, I have a problem with hidde

how can I get ahold of a person to talk to about my bill? I was charged an in-home service fee, someone came out and looked at our equipment and couldn't even figure out what the modem was. and it ended up being there were multiple service problems that an experienced technician had to come out and

Our business phone has been spoofed and people are calling us saying they received a call from our number when we didn't make the calls. Spent almost 2 hours on the phone with Support and I was transferred 4 times. No one really understood the problem. Xfinity support is horrible, you can barely hea

I need to view some of my old bills from 2016-2019. The website doesn't go back that far. How can I do that?

I am looking to upgrade my xfinity home to Pro Plus, as well as look at the Home add-ons. every time, I login, go to “change plan,” click on pro and continue. It redirects me to xfinity.com/buy/customize where is sits on a screen with the three loading dots in a black circle and it stays there indef

How can I turn of the directors narration on the sopranos so I can watch it?

I lost all my purchases after moving to a new address. Can you restore them?

I received a notification that said my starter kit package was delivered but it’s not in my mailbox or at my front door. What are my options to get my modem and resolve this?

The problem I have is I purchased a Hisense-ROKU TV 58R6E3 TV and programmed my Xfinity remote with it, several times. Everything works on the remote except when I turn the TV on using the Xfinity remote the Hisense home page comes up and I have to use the Hisense remote to tab over to the HDMI2 and

I am attempting to move to a new address and transfer my internet service. I applied for a self-install and got a message saying, "Sorry, this order is worklisted. Please call the worklist helpdesk to submit this order. If you don't call, one of our back office agents will attempt to submit the orde