Visitor
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2 Messages
Trying to move my service - worklist helpdesk
I am attempting to move to a new address and transfer my internet service. I applied for a self-install and got a message saying, "Sorry, this order is worklisted. Please call the worklist helpdesk to submit this order. If you don't call, one of our back office agents will attempt to submit the order on your behalf. If the order submission requires customer approval, they'll attempt to reach your customer."
How do I contact the worklist helpdesk?
Accepted Solution
XfinityArmand
Official Employee
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2.3K Messages
6 days ago
Thanks so much for taking the time to reach out to Xfinity Support @user_rpv0b4! We are so glad to hear from you and are happy to assist with completion of your service transfer. No worries! You have reached out to the best team to help get things ironed out. Sometimes there may be an issue with the address you are looking to transfer service to. We're happy to get a look at what's going on for you. We do see the message you send and will be responding shortly.
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Accepted Solution
XfinityRaf
Official Employee
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1.1K Messages
6 days ago
Hi @user_rpv0b4. I wanted to circle back here to confirm that the primary account holder was able to get everything set up over the phone. If you need anything else, please submit a new post, and we'll be there to help.
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