Trying to get confirmation my minimum term agreement is complete

I went back to my order agreement email for my current internet service from August of 2023 that says "The offer is subject to the terms of your 12-month term contract." The email also it says the minimum term contract is supposed to be attached and available via the my account section on the website. It is neither attached to the email and the documents on my account are just two legal agreements that don't talk about the minimum term contract and one order agreement which just matches what my order confirmation email says. I'm not sure since it should have expired August 2024 if that's why maybe the document isn't on the "my account section" or if there is another issue.

Thanks.

Responses

Accepted Solution

XfinityGabriel

Official Employee

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2.2K Messages

4 months ago

coppegard, Hello there! Thanks for taking the time to reach out. I can certainly understand the importance of wanting to get a confirmation of the minimum term agreements as a customer myself. I am sorry to learn that you were not able to see the contract on your account online or attached to an email. You've come to the right place. We are a team of experts who specialize in resolving contract concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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Jnewel

New Poster

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8 Messages

3 months ago

Same here! I had comcast xfinity for over 10 years and when I canceled they did not mention anything over phone about a "early termination fee" and when I go to review whatever contract they said I signed, it is not there

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Customer Service

coppegard

Trying to get confirmation my minimum term agreement is complete

XfinityGabriel

Jnewel

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