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@user_n5uqmp I have responded via DM. I wanted to make sure this is stated publicly too. The device credits for the iPad that make it free require that you keep the line. Let's keep our private conversation going, so we can work on alternative option
Ipad scam
Same as others have stated. Called to reduce my mthly expense by changing my plan. Was advised I could do that and get a free Ipad and it would be included in the amount quoted for my revised mthly plan plus a one time activation fee. I was just charged in excess of $60.00 for an Xfinity Mobile acco
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Thanks for sharing this information, @user_3c4a25. I'm sorry to hear you are experiencing a similar issue and none of the troubleshooting steps have worked. Is this happening on all of your devices or just the iPad? Have you tried rebooting your iPad
Xfinity Stream app not working on iPad
Hi. when my Xfinity Stream app opens on my iPad, it shows the titles of live shows. However when I click on one, it tries to load (I see the parade of dots as though it is loading) but it never actually connects to the show. I can watch shows on other apps (DisneyPlus, NBC Sports app, ESPN) so I kno
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Hey there, @user_679074 Did you try power cycling the iPhone or iPad to see if that works? I have seen a couple comments over the forums of customers stating that fixed it for them. Let us know if you tried that!
Can no longer view recorded content through Xfinity Stream app on iPad Pro or iPhone 12 Pro. Choppy, pixelated, and UNWATCHABLE!
Up until about a week ago, I could watch scheduled recordings from Xfinity Stream app on my iPad Pro or iPhone 12 Pro with absolutely no issues. About a week or so ago video content became choppy and pixelated and has remained that way up until this writing. I have tried EVERY tech support avenue an
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Error Code on Saved Search
We have Succession Season 4 on "Saved Search". Only way to get it, even though we have HBO subscription. Was ok. Now if we try to access it we get Error Code M!DCBPF. What's the problem? Other shows we have on Saved Search are ok.
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Non-X1 Service
@user_wy31in Your iPad may not be connected to your in home Wi-Fi, or the Xfinity Stream app my not be recognizing you are at home. I would suggest doubling checking your Wi-Fi connection, and try logging out of the Xfinity Stream app to refresh it.
Xfinity stream only has TV GO channels
I have Xfinity Stream. It just started showing nothing but TV GO channels. Support has not figured it out, though one tech said the stream app probably doesn’t think I’m at home. They’ve verified the modem MAC address. Every thing has been reset. The problem occurs on Fire Stick and Roku. The device
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Thanks for responding. I did check the portal and none of the items listed matches the problem. The regular network shows are on the DVR. I download them to the iPad on the home network. The shows pause but the audio still plays. &
Downloads Freeze on iPad
I saw about 2 years ago, a post regarding someone downloading a tv show to their tablet and when offline, when they try to play shows offline, the screen freezes but the sound continues. I deleted the app and redownloaded and it still happens. I download using my home network and it continues to be
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Xfinity's Failure to Honor Chat Agent's Guarantee of Service and Price
On December 27th, I used Xfinity's chat service to discuss a new promotion for my internet service. My current promotion was ending, and I wanted to know if there were any new offers available. Although the initial agent couldn't find any, I mentioned a deal from Metronet, prompting them to match it
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Customer Service
I have lost the out of home (tv go) channels too. I tried it on an older iPad that had not been updated and it still didn’t work. Infinity has either cut service intentionally or they don’t know what they are doing.
Out of home channels
Why are channels like ESPN and Motortrend now not available out of home in the streaming app?
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I used Outlook but also received the e-mails on my iPad and iPhone. I can still access my comcast.net e-mails through the Xfinity website but sure would like to be able to have them come thru my e-mail platforms. How can I restore that?
Restoring blacklisted Comcast.net e-mail
I had Xfinity/ Comcast internet service and a xxxxxxxx@comcast.net e-mail address for many years. In December 2023, I changed my internet service to AT&T but kept the Comcast.net e-mail address. On April 23, 2025, my e-mail stopped working and AT&T tells me it is because Xfinity somehow stopped use
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Playing video (DVR) through the Stream app used to work; has not worked for 3-4 days
I had the Xfinity Stream app set up on my Apple TV device, iPad, and Amazon Fire TV stick. For the last year or so, I could watch video through this app on all devices, both in my home and in a nearby hotel (extended power outage). As of 3-4 days ago, the Stream app stopped playing video or showing
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Xfinity Stream Website
I do not have any other accounts. I sent myself an email from comcast and it was not received on ipad. I did get the email on phone and mac. The email I sent myself was sent from the ipad and showed up in my sent mailbox but not inbox mailbox.
Not receiving incoming emails
Have not been receiving incoming emails for a few days. Can someone tell me how to fix the problem.
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I cannot believe I fell for this scam. I am so upset. I spoke with Xfinity's fraud unit and told them I do not want this promotion nor the ipad etc. I am so very upset I fell for this. I have never done anything like this bef
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being
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This does not make me a happy client. Why can other streaming apps build in backward operating software compatibility and not Xfinity. I am paying for a service which I cannot use. Am I going to be forced into upgrading my iPad every few years?
Can’t Access Xfinity Stream With Older IPad IOS 12.5.6
I have an older IPad with IOS 12.5.6 which cannot be upgraded to newer IOS software. I can no longer access Xfinity Stream because it keeps asking me to upgrade the app to a version which is incompatible with my older IOS Software. I tried the solution of deleting the Xfinity Stream app and installi
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We are literally going through the same thing, but over an ipad. My the moment we received the ipad my husband started receiving calls from a 770 area code. He finally answered and they told him that we were sent the wrong ipad and that we need to re
Received wrong phone scam call from [Edited]
You have scammers hacking into your customer database? How else would someone know we recently received a new cell phone at our house? [Edited: "Invalid Phone Number"] called to tell my husband the phone he received was incorrect and we needed to take it to the UPS Store to return it before his corr
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@jak73 If anything this is the streaming sticking it to xfinity by not allowing them to offer this highest tier - Max wants all that money for themselves. for me, IM keeping HBO through Xfinity and to "heck" with max and their extortion for 4k
HBO Max 4K Ultimate Plan...No Options???
As many others have noted, the situation with the HBO Max change is awful. We, without any warning, lost all our 4K...Dolby Vision, Atmos, etc. So we can see all these movies, series, are offered with all that but we cannot actually WATCH them in 4K. As all streamers are [EDITED: Language] us over (
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Get with it Comcast, add Roku support. I don't want to plug in my laptop everytime I want to access HBOgo for past HBO series and there is no reason I should have to when I have a perfectly capable Roku at my house. I have been loyal to Comcast for y
ROKU, HBO GO
I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???
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But the vpn can’t be blocking anything on the iPad because the vpn is not even connected on the iPad. Xfinity Advanced Security seems like it might be doing its job if this game is indeed doing something nefarious, but that doesn’t explain why the Xf
Xfinity vpn will not connect
Xfinity advanced security on my iPhone and iPad. Been working fine for a few weeks but now I notice on the iPad it says “Xfinity vpn will not connect on the current network.” On the iPhone it says, “Xfinity vpn will connect on demand.” On the iPad I have noticed that I keep getting security alerts a
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@XfinityRaul I have tried to use an Ipad and Samsung phone to use the "cast" option to my Vizio tvs to no success. I have reached out to Vizio and as YouTube casts with no issue, they have determined its an issue with your app
Vizio support
Cannot cast the stream app from my iPad or android phone after it had been working fine for 6 months. If I can't can't get it to work I'm now needing to get a cable box again which doesn't seem to be fair
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How do I disable a desktop program? I have Xfinity email in my desktop, iPad and phone. Do I have to disable in all three? Also, will the additional folders disappear, or will I have to delete them? Thanks for your help.
Email subfolders
My email accounts shows I'm getting close to being full. I have deleted hundreds of emails. I noticed that I have several Inbox subfolders which I did not create. when I remove the subfolders, more Inbox subfolders appear.
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Hi, @user_10b28e. I am sorry to hear that you have been having trouble watching the movie. That was good to try and restart the router and reset the Xfinity Flex box. Have you noticed this issue happening on any other programming or just the 1 movie
XfinityRay
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4 years ago
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Error Code-04036
We’ve been trying to watch a movie on HBO Max and this error code has interrupted the movie about 8 times now. We are streaming using an Xfinity Flex device. I’ve restarted my router every time and I’ve unplugged the Flex device multiple times. The Xfinity app shows that my internet is doing great s
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