9 Messages
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being told there was nothing they could do and that I consented to this. I asked for proof of my consent (a signed contract or phone call recording) and was told they do not have these. I was told a supervisor would call me back in 1-2 hours. I asked for a direct line to call back if I did not hear from a supervisor and was told “they will 100% call you back”. It is the next day and still no call. [Edited: "Solicitation"].
[Edited title: Inflammatory]
user_gm89u8
1 Message
6 months ago
How u expect to get a free iPad
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user_d6l8ld
1 Message
6 months ago
This just happened to me today as well! And now I can’t get them to credit me or stop them from sending me an iPad!!! Errggg. Don’t know we’re to go from here 🤬😭🤬
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user_zvfk24
1 Message
6 months ago
How am I able to get assistance for this? I fell victim as well. I was offered the bundle promotion with my current internet service. I was originally paying $60 for just internet. The agent I was chatting with mentioned I can get a “free” iPad and still keep the same price. I asked questions and he insisted that the price would remain the same and the iPad was mine to keep forever. I took screenshots of the conversation after I accepted the offer. I paid $90 for the taxes, then $25 was added on top of my $40 Xfinity mobile bill. When I noticed my internet bill still was not discounted I decided to investigate. I talked to multiple agents via the app and they mentioned my discount would be applied after 30 days of activating the device. Now 3 months later and no discount, I call Xfinity since the chat became useless. I was then told by the agent that I was misled by the original agent to purchase an iPad through Xfinity and that the discount of $40 (the difference for the iPad) never existed. Now I’m being charged $100 a month for something that I didn’t really needed. Now the only two options are to give it back or keep paying. It’s not easy to just give up a device that you buy the apple pencil, screen protector, case and more accessories. And paying more than told is totally unfair.
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user_hf5rac
12 Messages
6 months ago
I had same issue did not get solved till I called the Better Business Bureau filed a report
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user_gm0m0f
7 Messages
6 months ago
Good luck. Same thing happened to me..
I returned the iPad and I’m still being billed for the line. Of course you can never get in touch with a person when you call, you have to speak to them on line. All I get is a run around. I keep getting told oh I see the iPad was returned but you are being charged for having a new line . Omg how many times do I have to tell these people I never started a new line of service. How can I be billed for something I don’t have. Xfinity is nothing but scammers.
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user_2w2t3b
1 Message
6 months ago
I cannot believe I fell for this scam. I am so upset. I spoke with Xfinity's fraud unit and told them I do not want this promotion nor the ipad etc. I am so very upset I fell for this.
I have never done anything like this before they got my personal information. I am sick over the whole thing. I connected to the chat feature while logged into my xfinity account and the live agent sold me on this how to scammers get access to a live agent chat on a logged into site? I don't know what to do I do have Identity theft protection and I did notify Ixfinity that I want no CHANGES to my account nor an IPAD what did you all do
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user_hf5rac
12 Messages
6 months ago
Xfinity knows about this scam, they must still be making money on it. They don’t care. [Edited: "Solicitation"]
(edited)
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WitnessProtection
2 Messages
6 months ago
I literally just got off the phone with Xfinity about returning my "free iPad Gen 10", but my story's a little different. My internet bill doubled because a promo ended. I called Xfinity on Black Friday to see about any new offers. After 2 hours on the phone, they talked me into adding an "unlimited" mobile line to my account to lower my internet bill, and because I've had no missed payments in years, they would "give me" the free iPad. It was going to be 10 dollars less than what I was paying now. I was advised the iPad would have "Unlimited" 5g access, and was blown away because I have mobile hotspot with Verizon for 80 gigs of 5G on my cell phone because of working on the road, and was about to add my 2 phones to this plan for $20 more a month. Thank God I didn't! They cap you at 12Gb 5G for their "unlimited" plan. My "free" iPad was going to cost me $250 dollars, and the bill for the internet and mobile line was going to be almost DOUBLE what they originally told me about! Now its December 6th, Black Friday and cyber Monday deal are OVER, so I can't get a good deal on an iPad any more because Xfinity not only scammed me, but wasted over 5 hours of my life. Now I need to print the return label and mail it out, taking up more of my time... and costing me MORE MONEY buying another iPad that is now NOT ON SALE. I will be reporting them to the BBB and FTC for this. The supervisor assured me the conversation was recorded and if I was telling him the truth (which I was...) they would be fired, but thats not good enough. Returning my money IS NOT GOOD ENOUGH. Xfinity has now cost me hundreds of dollars that I would have saved by purchasing a device on sale, not to mention my time and efforts which is priceless. I am a small business owner, and have limited free time. They have cost me thousands by wasting my time with this, and a company as large as Xfinity should pay for the damages. At the very least, they need to honor what the person on the other end of the conversation has promised. They have E&O insurance for this reason. If I tell my clients lies and they believe them, they can and will take me to court and sue for damages, and I would need to pay for that...Period. Xfinity is no different. I have never had a late payment, always a loyal customer, but now I am actively looking for other options and will never return.
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user_w2jhm7
1 Message
5 months ago
I was having a chat with a live agent who offered me the same, while chatting and ( buying some time by asking some plan related questions) I also called up xfinity and talked to a Live Agent on phone ( to clarify if its a scam or real)
The live agent on phone mentioned that.
Its not a scam. However the chat agents try to sell this without clarifying the most important thing, which is the fact that 'The IPAD is not Free'
Its like a deal with installment and I guess the internet access in that is free or something like that...
anyway I didnt go for IPAD, I continued with the Phone agent and did my necessory change in billing plan ( without the IPAD offor)
thanked the chat person and ended the chat.
The point is,
Its is not Scam. that means the SSN is not stolen ( even then we should not provide complete SSN on chat )
the IPAD is not Free
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user_0unddj
1 Message
5 months ago
Was on the chat with an agent that promised the same deal to pretty much everyone here. I was on the phone also with another agent (because i had an issue on my account that said i had an overdue payment even though I had paid) but the agent was on the phone was adding my ipad to my mobile account and I asked if the Ipad was apart of the internet plan I signed up for "Add a mobile line within 90 days to get $40 discount on your internet service" and the person on the line said "No the Ipad is not included in this offer, people in the chat tend to bend the truth a little bit and I get calls from people all the time saying how they were lied to". So I ended up declining their offer! Please be aware of this!
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user_f5a0md
1 Message
5 months ago
Same happened to me! This is crazy! I didn’t even want the iPad and now I’m paying monthly mobile fee for use. Trying to cancel. They insisted everything was free over the phone. How is this legal??!
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user_c9b27h
2 Messages
5 months ago
This is absolutely unacceptable customer service from Xfinity. Let me break down the multiple violations here:
This is a classic bait-and-switch tactic that takes advantage of their position as a major internet service provider. The fact that they can't (or won't) retrieve your previous contract terms is particularly suspicious.
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user_b2dn2w
1 Message
4 months ago
Its a complete scam, shame on them!
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user_czstp2
1 Message
4 months ago
This happened to me as well! They told me the iPad was an incentive to switch over from ATT internet to save money as I’m now retired. It took over a hour on the phone. They pressed hard to sell me on their mobile service as well and I told them absolutely not several times. The iPad arrived and I never opened the box, but they’ve been charging me $39/month plus tax for a mobile service I clearly declined. I’m on the phone with them now waiting for a manager. They are very deceptive and sneaky. Be careful.
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