Xfinity's Failure to Honor Chat Agent's Guarantee of Service and Price

On December 27th, I used Xfinity's chat service to discuss a new promotion for my internet service. My current promotion was ending, and I wanted to know if there were any new offers available. Although the initial agent couldn't find any, I mentioned a deal from Metronet, prompting them to match it. Unfortunately, the agent was disconnected, and a new agent joined, offering higher speeds and a free iPad at the same price. I accepted the offer. I even asked the agent to confirm the total price, as it seemed too good to be true, but they assured me, saying, "Rest assured...There is no need to worry, I assure you of it." I signed up for the service and the iPad on December 27th.

However, on the morning of December 31st (New Year's Eve), my internet was disconnected while I had family visiting. Despite spending time with chat agents, they couldn't resolve the issue and scheduled a technician visit. Later, during a chat with Xfinity's AI, I found out that they had connected my old modem. Eventually, an agent managed to restore the internet, but they mentioned that the iPad was linked to the wrong account and I needed to sign up again under the new account before the deal expired. Given that it was New Year's Eve, I was concerned about losing the deal.

Ultimately, two iPads arrived, and agents couldn't confirm the total price. Some agents said to return iPad 1, while others said to return iPad 2. Now, I have two iPads, for which I paid taxes and fees, and I am unsure which one to return or how to resolve the situation.

Despite speaking with 14 agents, spending hours on the phone, visiting an Xfinity store, and having an onsite visit, there has been no resolution. The price is nearly triple the original offer. It appears that they can't access the chat transcript from December 27th, even though I have screenshots and the transcript downloaded.

My Request:

1. Honor the guaranteed service and price offered during the chat on December 27th.

2. Compensate for the arduous process of spending 8+ hours working with Xfinity to find a solution.

Please help!

[Edited: "Personal Information"]