Ipad scam

Of course I am not within the return period. 

By the time you see the extra bill it is way past the return period.

I do not want to pay the additional expenses for the mobile line.

I do not have a problem paying the $20.83 for the Ipad that was to be included in the monthly plan I selected.  

Your sales rep said my plan would include the Ipad and the only additional expense would be the one time $55 activation fee.  I clarified this with him repeatedly.

I would not have accepted the Ipad.  I can live very happily without it.  It sounded like a promotion for your long time customers. I specifically said I did not want a mobile account with Xfinity.

I have been a customer for a very long time and I am so disappointed that your company is pulling this unethical stunt on your customers.  You should be ashamed of yourselves.  You very well know this is going on and you are allowing it to continue.  I obviously had no idea I was being scammed until I saw the auto deduction from my bank account this past week.  I did not authorize or request a mobile line account.

I found out on line that this has been happening to many many of your loyal customers when they call in to make a change to their account.

I cannot afford these extra charges.   I called to reduce my expenses and that is how this all got started. 

Please end this unethical practice and train your reps to tell the full truth.  I am so disheartened and disappointed in what I thought was a good company.

I understand how frustrating this is for you, and I'm sorry that the offer was not as our agent shared with you. Trust me, it's not how I want any of my customers to be treated. My team is amazing and if there are any options available that we can access to correct the account and order we happily will help out! Even if we can't access the details directly we will get you on the right path for help. 

Please meet us back in the direct message and send us your name and service address. We will do everything we can to help out.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I sent DM with my name and address.  When might I expect a response?

user_n5uqmp I'm sorry if it was missed, we replied to your direct message shortly after you sent it. Do you show our reply in your inbox? 

Your response was not helpful.  It advised me to call or start a chat.  I have already stated the issue.