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user_wnf2sc
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2 Messages

Thursday, May 8th, 2025 11:41 PM

Restoring blacklisted Comcast.net e-mail

I had Xfinity/ Comcast internet service and a xxxxxxxx@comcast.net e-mail address for many years.  In December 2023, I changed my internet service to AT&T but kept the Comcast.net e-mail address.  On April 23, 2025, my e-mail stopped working and AT&T tells me it is because Xfinity somehow stopped use of the e-mail address.  I can still view my e-mails on the Xfinity website but cannot send or receive e-mails on my PC, iPad, or iPhone.  I cannot get thru the automated system to talk to a human.  Help!

Question

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Updated 

7 days ago

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pfd061

Visitor

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1 Message

11 days ago

I’m having trouble getting email on my phone. Just wondering why

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XfinityPeterH

Official Employee

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1.9K Messages

 

pfd061 Are you trying to access your email via our website www.xfinity.com or a third party app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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XfinityMatthew

Official Employee

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169 Messages

10 days ago

Hello user_wnf2sc , sorry to hear that your email is having issues. With our Comcast emails for non customers they will remain active as long as you log in to them directly through our website at least once every 90 days. What platform did you normally access the email?

 

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user_wnf2sc

Visitor

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2 Messages

I used Outlook but also received the e-mails on my iPad and iPhone.  I can still access my comcast.net e-mails through the Xfinity website but sure would like to be able to have them come thru my e-mail platforms.  How can I restore that?

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8 days ago

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XfinityVianney

Official Employee

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2.2K Messages

 

user_wnf2sc, as a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months. If you can still log into our website and access your email, it would still be active. It would help to check your configuration settings or check with Outlook directly if the communication aren't coming in as expected.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

Again

Expert

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31.6K Messages

@user_wnf2sc​ 

I used Outlook but also received the e-mails on my iPad and iPhone.  I can still access my comcast.net e-mails through the Xfinity website but sure would like to be able to have them come thru my e-mail platforms.  How can I restore that?

Kindly post the settings you have for Outlook, and on your iPad and iPhone.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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7 days ago

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